November 04 - 06, 2020
The Sheraton Seattle
Meet The Speakers
VP Store Design
John is a passionate design leader and along with his team has been on a global journey shaping Starbucks stores and bringing the legendary Starbucks experience to the far reaches of the globe. Anchored firmly back in the USA for the past year and a half, John has been leading designs for Starbucks and Starbucks Reserve. He is most excited about Starbucks passionate pursuit of relevance as it applies to innovation, design, and operations of our stores.
Regional Vice President of Stores
Renee Henson, Kohl's Regional Vice President, oversees 80 Kohl's stores across the Pacific Northwest and Northern California which equates to nearly 6,000 Kohl's associates. Renee joined Kohl's more than a decade ago and has seen the national retailer grow to more than 1,100 stores in 49 states, while growing its digital platform Kohls.com at the same time. As a leader of Kohl's stores organization, Renee's oversight includes store environment and relevancy, talent development and all customer-facing programs. She is also a key player who serves on numerous committees including Hospitality, Loyalty and Executive Development. Please join me in welcoming Renee Henson.
Founder, President of Retailu.ca; Former VP of Global Retail Sales & Operations of DAVID's Tea
Retailu and DAVIDs Tea
Drew Green is an award-winning entrepreneur and expert in managing high-growth companies. Previously recognized as a Top 40 Under 40 and nominated for CEO of the Year, Drew has been acknowledged throughout his career. In 2017, he was awarded the Innovation in Retail award by the University of Alberta. In 2018 he was an EY Pacific Entrepreneur of the Year category winner and Chain Store Age Breakout Retailer of the Year.
At INDOCHINO, through a commitment to an experience-based omnichannel commerce strategy, Drew has built one of the world's fastest growing apparel brands. Under his leadership since 2015, the company has grown at a compound annual growth rate of 48% and become EBITDA positive—in 2017, EBITDA improved by over $8M USD. Drew has expanded its retail network across North America to include 36 showrooms by end of 2018, with an additional 20+ showrooms planned for 2019.
To date, Drew has established up to $90M CDN in strategic long term capital commitments, setting the company on a path to become a globally recognized brand. The stage is now set for international expansion, with 7-8% of the company’s revenue expected to come from customers outside North America in 2018.
INDOCHINO continues to focus on innovation. In 2018, the company expanded beyond formalwear into new categories to include custom casual pants, casual shirts and outerwear. Drew is committed to continuously improving fabric assortment, enhancing the product and reducing delivery times to become the undisputed worldwide leader in custom apparel.
Prior to INDOCHINO, Drew founded and was CEO of SHOP.CA, Canada’s first multi-merchant marketplace, which is now owned by EMERGE COMMERCE, a company he leads as Chairman and major shareholder. EMERGE has successfully combined six eCommerce brands globally over the past two years and raised significant capital towards global expansion. Throughout his career, Drew has played key leadership roles at companies that have created billions in shareholder value: DoubleClick (acquired by Google), SHOP.COM (acquired by Market America) and Flonetwork (acquired by DoubleClick).
A sought after technology, ecommerce and retail expert, Drew has presented to hundreds of thousands of industry peers, leaders, students and entrepreneurs through events, conferences and educational forums. He customarily gets the audience to high five before he begins. In 2017, he gave the keynote presentation at Internet Retailer in Sydney and the National Retail Federation's Big Show in New York, attended by 35,000 retail executives. In 2018, Green has been a keynote speaker at over 15 events, including the World Retail Congress in Madrid. Drew has been quoted in more than 2,000 articles including The New York Times, Wall Street Journal, Globe and Mail, National Post, Washington Post, Toronto Star, Fortune, Forbes, Bloomberg, Huffington Post, TechCrunch, Bloomberg, BNN, CNN and CBC.
Drew is a founder, chairman, shareholder, mentor and/or member of the board for 15 private companies that drive innovation and growth across global commerce, consumer products, artificial intelligence, technology and real estate industries. He is a proud member of the Board of Directors at The Scarborough Hospital Foundation, which oversees a network of hospitals in one of the most underprivileged and underfunded urban areas in Canada. He plans to significantly develop this Canadian district in the decades ahead.
Director, Business Planning and Process Improvement
Allan Mostovoy is an experienced retail operations director currently working as Walgreen’s Director of Business Planning and Process Improvement. With more than 18 years at Walgreens, he has held a variety of roles in retail operations, including a Sr. Systems Analyst and a Manager of Retail and Pharmacy Operations. Allan holds a Bachelor of Arts in Criminal Justice from Roosevelt University and a Bachelor of Science in Computer Science from DePaul University.
As Senior Vice President of Leasing, Michael Guerin co-directs Macerich’s West region consisting of some of the company’s highest-performing centers. His retail merchandising expertise includes the execution of deals in luxury, restaurant, digitally native brands and mainstream retail. Mr. Guerin has a global outlook for the company, acting as the conduit for new-to-Macerich international retailers.
Mr. Guerin has been with Macerich for 18 years, enjoying various roles within the organization, including property management, directing responsibilities at multiple high-profile assets in Southern California. He also played a leading role in the recent redevelopment of Scottsdale Fashion Square, Broadway Plaza and Santa Monica Place.
Prior to joining Macerich, Mr. Guerin spent several years in the financial industry holding positions as Financial Consultant for Smith Barney, and International Portfolio Accountant for The Boston Company.
A Massachusetts native, Michael Guerin earned a bachelor’s degree in Economics from The University of Rhode Island and a MBA from the Marshall School of Business at the University of Southern California. He is a member of the International Council of Shopping Centers and holds the designations of Certified Retail Property Executive (CRX), Certified Leasing Specialist (CLS), and Certified Shopping Center Manager (CSM). He is also a licensed California Real Estate Agent.
Claudia Mazo is the Senior Vice President of retail for Lands’ End, Inc. In this role, she is responsible for developing and leading Lands’ End’s retail store strategy. She oversees store operations, field management and marketing for the retail business and is responsible for successfully developing and executing retail go-to-market strategies, growing top-line revenue and driving profitability for the Lands’ End Shops at Sears and Lands’ End’s stand-alone retail stores.
Mazo brings over 15 years of retail experience and is a senior business executive with a proven track record. She possesses a wealth of experience in the wholesale, retail and international markets where she has successfully developed and implemented retail and distribution expansion strategies for global brands.
Prior to joining Lands’ End, she spent approximately five years at Tumi Holdings, Inc. serving in progressive leadership roles as vice president of Latin America, vice president of retail for the East Region and most recently as senior vice president of wholesale. From 2008 to 2012, Mazo was with Esprit International where she was promoted to vice president of merchandising for North America. She also served in merchandising, sourcing and product development leadership roles at Liz Claiborne Inc. and Tommy Hilfiger Europe.
Mazo received her Bachelors in International Business and Languages from HES School of Economics and Business in Amsterdam.
Group VP, Beauty & Personal Care
Lauren Brindley is a seasoned global senior executive with extensive experience in retail merchandising, strategy development, brand management, marketing & omnichannel across all sectors of retail, including both mass & prestige markets. She has successfully led businesses in 5 countries across 3 continents: - Europe, Asia and North America.
Lauren has a proven track record of building transformational customer led strategies & delivering strong performance results through a unique approach of balancing innovation with fundamental market analytics and executional excellence.
Her current role as Group Vice President, General Merchandise Manager for Beauty & Personal Care at Walgreens has made her accountable for creating & delivering Walgreens beauty transformation strategy. She leads all aspects of the business from merchandise buying, strategic planning, distribution, marketing and the customer care model delivered by the retailer’s beauty consultants across the nation & numerous digital channels.
She joined Walgreens in September 2015, after working for Boots in the UK & Asia for over 10 years. Her recent roles included Customer Proposition Director where she was credited with creating the company’s new Retail Customer Strategy, and Head of Prestige Beauty, where she spearheaded the company’s significant market share gains in the fragrance and prestige beauty markets over a number of years. She also led the relaunch of the company’s prize No7 brand in 2010.
Prior to Boots, she started her professional career at Tesco, where she held numerous key marketing & commercial roles.
Brindley currently lives in Glencoe, Illinois with her husband Rob and their two young sons.
SVP, Property Development & Real Estate
Jeff Gaul is Senior Vice President, Property Development and Real Estate for Sephora, the LVMH owned leader in global prestige beauty retail.
In this capacity, Jeff is responsible for all aspects of store growth and he works directly with his operational counterparts in creating and executing compelling strategies while building locations to optimize Sephora’s real estate fleet in both the United States and Canada.
Jeff leads a team of professionals dedicated to all growth initiatives as it pertains to store development. His teams include Market Strategy, Sales Forecasting, Site Selection, Lease Administration, Construction, Facilities and Portfolio Management.
Prior to joining Sephora, Jeff served as SVP of Global Store Development at Chico’s FAS, Inc. for over 10 years in a variety of roles each with increased scope and responsibility. In addition to Chico's, Jeff held real estate leadership roles with Core Power Yoga, part of the L Catterton private equity portfolio, L Brands, Gap Inc., and Books-A-Million. He is a past State Retail Chairman, current Board Trustee and an active speaker for the International Council of Shopping Centers
Jeff earned his Bachelor of Science Degree from the Warrington College of Business at the University of Florida. Jeff and his wife have two teenage daughters.
Brand President, Mens Wearhouse & Moores
Ms. Ask joined Tailored Brands in October 2018. Previously, she was executive vice president and president, global retail at Levi Strauss & Company (LS&Co), where she oversaw more than 2,900 retail stores in 30 countries and partnered with the global e-commerce team to define and deliver a seamless direct-to-consumer experience. Prior to LS&Co, Ms. Ask held senior leadership positions at NIKE, Inc., Petco, Target and BC Natural Foods, and served as associate principal in the retail practice at McKinsey & Company. She is a graduate of the United States Naval Academy and began her career by serving as an officer in the United States Navy. Ms. Ask earned a Master's in Business Administration from Northwestern University, Kellogg Graduate School of Management.
Chief Operating Officer
Tuft & Needle
Nick Arambula is Tuft & Needle’s Chief Operating Officer, responsible for supply chain, retail, business development, employee experience and customer experience. Nick is a reformed CPA from PwC who realized his passion wasn’t in preparing taxes and scouring the tax code. Nick’s quest to depart a career in accounting began when he moved from Phoenix to Chicago to join PwC’s consulting practice. After two years of problem solving for various Fortune 500 companies, he realized he still wasn’t completely fulfilled. A transition to pursue his MBA at Stanford’s Graduate School of Business focused his attention to building a deeper understanding of organizational strategy, operations and individual development.
Joining Tuft & Needle to help with retail growth and operations was one of the easiest decisions of Nick’s life. As an Arizona native, he has been very passionate about the Valley of the Sun, and knew that he wanted to return after Stanford to be able to reinvest in the community that raised him. Nick is happy to be home, where he can be found building memories with his wife, Jessica, and their little girls, Chloe and Eva.
VP, Retail Operations
Shari is an expert at operational processes, retail technology and infrastructure from the vantage point of the end user. She has spent the better part of 5 years forming, driving, and executing against Omni-Channel strategies at a fortune 50 company.
She is a strong leader known for developing and retaining key talent as well as an expert operator. She is known for connecting with and developing people; for creating efficiencies and growing businesses. She leads people through change with a positive mindset.
VP, Customer Experience
Kathy Fisher became the vice president of customer experience in February 2017. In this role, Kathy and her team support programs and capabilities centered around the full-price customer experience, including alterations, service and experience and selling programs.
Kathy’s career started at Nordstrom in 1995 where she was a salesperson for women’s shoes and Studio 121. For almost 20 years she’s held several leadership positions in Nordstrom’s southern California region, including jobs as the national director of personal styling and customer relationship management and national director of sales and styling.
She has a bachelor of arts in international relations and affairs from the University of Southern California.
VP, Global Innovation & Strategy
Kontoor Brands Inc.
Widely regarded as a mover-and-shaker in the innovation field, author, academic and public speaker Steve Zades is an award-winning entrepreneur turned senior corporate executive. During his five year tenure as Vice-President, Global Innovation at VF Corporation, Zades developed a range of patented designs and introduced award-winning products (including Jade Fusion denim, recipient of the Edison Innovation Award). Today, Zades continues to lead innovation initiatives in his new role as Vice-President, Global Innovation and Strategy, at Kontoor Brands Inc. Kontoor were established in 2019 and subsequently acquired the Lee Jeans and Wrangler brands. Zades is pioneering a ‘Culture of Innovation’ model for Kontoor’s business growth, designating 1,000 of the company’s 17,000 employees as ‘Global Innovators’.
Zades has long held a vision for advancing apparel by aligning it with cutting-edge technologies and scientific research. He brought these disciplines together to establish the Odyssey Cognitive & Design Science Laboratory in 2015, with a mandate to pioneer new products and align ROI with new forms of digital technologies and real-life consumer engagement. Working collaboratively with scientists based at the laboratory, Zades initiated Lee Jean’s ground-breaking Body Optix denim line, a brand characterized by its ability to create body-enhancing curves through innovative tailoring techniques. Body Optix set a new standard for the industry by redefining how consumers can experience fit, cut and body image. Subsequently, Body Optix won 12 international awards in 2017.
Zades’ career started in the advertising industry, where he worked with Procter & Gamble before serving as the CEO and Chairman of Long Haymes Carr and began managing global campaigns for Virgin and Unilever. He later founded The Odyssey Network, a brand consultancy that developed innovation strategies and new business models for clients such as Keurig Coffee. Following publication of his critically-acclaimed ‘Mad Dogs, Dreamers and Sages: Growth in the Age of Ideas’, Zades’ interdisciplinary approach was adopted by several leading multi-national brands and international corporations. Through publication of articles such as ‘Creativity Regained’ and ‘Robert Redford’s Way with Words’ (both published by Inc. Magazine) and ‘Trade Wars’ (published by AdAge), Zades provided fresh insights into the relationship between brand innovation and business leadership.
VP, Global Store Design
Jeff has been designing and building stores for 25 years. His retail architectural design approach has been shaped by connecting with the cross functional stakeholders to immerse the customer into the brand and inspire purchase of goods and services.
Jeff started his retail design career as a freelance designer at Ralph Lauren where he designed stores for twelve labels with international teams. At the end of a 16 year run at Ralph Lauren, Jeff went on a four year assignment in Hong Kong to set up the design and construction office to support retail growth after Ralph Lauren converted country licenses to owned and operated. Jeff built 17 Ralph Lauren luxury level stores in his final year of this assignment while delivering design and build of Factory Outlet, Shop in Shop locations throughout the Asia region.
Jeff joined Levi Strauss & Co. as Vice President of Global Store Design and Development. During the past 5 years, he has focused on connecting the local regional teams to San Francisco to build their strength and optimize resources as a global team. Jeff and team have leveraged consumer data and market research to inform the best retail architectural design solutions in store concept development. In a retail marketplace where authentic environments with purpose are expected by consumers in their new interactions with Levi’s and Dockers, Jeff ‘s brings focus back to architectural principles in environmental design: site, typology, sequence and function informing new intuitive forms in retail design for the Levi Strauss & Co..
VP, Store & Brand Experience
The Michaels Companies Inc.
Jennifer Beesley has extensive leadership experience in store design, merchandising, and experiential brand strategy. For over 25 years, she has held various creative positions for retailers including Club Monaco, Guess Inc., Walt Disney Resorts, Cost Plus World Market, Coldwater Creek, and is currently Vice President of Store and Brand Experience for Michaels Stores. She has supported a wide spectrum of retail brands grounded in driving engaging customer experiences. For the past 5 years at Michaels Stores, Jennifer has led store environment efforts, in-store events and classes, brand integrations, marketing partnerships, and the Michaels in-house project room. She is dedicated to driving innovative ways for customers to MAKE both within the Michaels store and through branded partnerships resulting in increased engagement and revenue.
Co-Founder & CEO
Ministry of Supply
CEO and Co-founder
Natalie Mackey is a brand-builder and serial entrepreneur. She began her career in finance, but soon became drawn to growing companies as an operator. In 2010, she co-founded Mackey Morgan (now Crescala Development), which helped market fashion brands like Zac Posen, Prabal Gurung and Christian Siriano.
In 2015, she launched Glow Concept, a holding company set on disrupting the billion-dollar color cosmetics industry. Glow Concept’s core brand, Winky Lux, has sold $30 million in products worldwide through direct-to-consumer channels, which include Winky Lux’s fully immersive, highly-Instagram-able retail stores and major retail partners including Sephora and Ulta.
Founder & CEO
Iris Nova (Dirty Lemon, The Drug Store)
Zak Normandin is an award-winning entrepreneur disrupting the way businesses create, communicate and deliver consumer goods. He has over ten years of experience as a product designer in the food and beverage industry and is credited with branding more than 30 nationally-sold products.
Zak has a unique understanding for the way people, brands and technology interact. As Founder and CEO of Iris Nova, the parent company of DIRTY LEMON and The Drug Store, he is reinventing the traditional CPG business model. Iris Nova utilizes a direct-to-consumer SMS-based ordering platform to bypass existing distribution inefficiencies and improve how consumers find and purchase beverages. Normandin is building the beverage company of the future, expanding and applying the proprietary platform to a portfolio of innovative beverage brands that meet the rapidly evolving preferences of the modern consumer.
Backed by A-List celebrities and business leaders alike, Iris Nova and its brand properties are recognized nationally by media outlets such as The New York Times, The Wall Street Journal, Fast Company, Bloomberg and Vogue.
Mike Fogarty is the Founder and CEO of Choice Market located in downtown Denver. Choice, which opened its first location in October 2017, is an omnichannel convenience store which combines the operating hours, transaction times, and store size of the traditional c-store with the product selection of a natural grocery and fast casual restaurant.
Choice’s mission is to make good food accessible and convenient by locating its markets in neighborhoods that currently have limited access to fresh food and produce.
Choice will be launching a new format in the Fall of 2019 which will include frictionless checkout, super charging stations, fuel, bike share, scooter share and solar collection.
Mike has been featured in The Wall St Journal, Bloomberg, Associated Press, and was recently nominated as a “Power 20” leader within the convenience store industry by CSP Magazine.
Lindsay Meyer is the Founder and Chief Executive Officer of Batch. As Batch’s CEO, she leads efforts to activate new shoppable spaces with curated home design concepts. A busy urban professional herself, Lindsay brings empathy and enthusiasm to helping her peers achieve an elevated modern aesthetic. A thought leader in the field of contextual commerce - the new practice of creating retail environments where products are placed in non-store spaces for more intimate interactions - Lindsay is passionate about discovering the best products across home furnishings, art, electronics, beauty, and food & beverages.
Before Batch, Lindsay was the General Manager of Mission Statement, a luxury athleisure line started by Oscar-winning actress Hilary Swank. Lindsay’s experience with lifestyle-driven consumer commerce companies also includes time at One Kings Lane and Active Collective, a company she founded in 2014. Professionally, Lindsay is also known in Silicon Valley circles for her tenure as an Investment Analyst with venture capital fund Canaan Partners, and for her time as an Entrepreneur-in-Residence with Montage Ventures, from where Batch was conceived.
In June 2017, Lindsay shared her sexual harassment story with the NYTimes. She was subsequently invited to appear on primetime television in an interview with Megyn Kelly. TIME Magazine profiled Lindsay in their 2017 “Person of the Year” issue. Lindsay’s story has also appeared in Glamour, Fortune, USA Today, and more.
Lindsay is an enthusiastic home chef, interior designer, party planner and the mother to a rescue dog named Ralphie. She takes cues from visiting new places and identifying new trends before they catch on. The perfect mix of Midwestern mentality and California cool, Lindsay received her undergraduate degree from the University of Notre Dame and has spent the last decade living and working in the San Francisco Bay Area.
CEO & Yellow Jersey
Mark is a seasoned media strategy exec starting his career with MEC in London before moving to Switzerland as Media Director for UEFA on the The Champions League. He moved to NYC to start a sponsorship consultancy that morphed into TNSSport before founding Cunning Inc. a creative brand experiential shop. Using many of the learnings from his past he has applied the experiential aspect to his cycling passion to launch Roula with a mission: To make life easier for the traveling cyclist.
Board of Directors
Boot Barn, Duluth Trading and Asarasi Water
Chief Marketing & Experience Officer
St. Jude Children's Research Hospital
As Chief Marketing and Experience Officer for ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, Emily Callahan oversees the development of marketing, brand and communications strategies that ensure promotion and protection of the St. Jude brand as a leading brand worldwide. Her teams are responsible for brand marketing; marketing research and strategy; enterprise content; public relations; crisis communications; entertainment marketing; patient relations; and marketing operations and analytics. She also oversees event experiences for St. Jude supporters as well as ALSAC’s Corporate Social Responsibility Platform. Under Emily’s leadership, St. Jude has been named the Health Not-for-Profit Brand five years in a row by Harris Interactive and was cited as having the top quality of any brand for the past six years in a survey of over 77,000 U.S. consumers about more than 3,000 for-profit and non-profit brands. St. Jude has also been named in the top places millennials, and now Gen Z, want to work in the U.S. for the past seven years straight, and the St. Jude brand is recognized by nearly nine out of 10 Americans.
Prior to joining ALSAC, Emily was the Senior Vice President of Global Marketing and Networks for Susan G. Komen for the Cure, the world’s largest breast cancer organization. At Komen, Emily led the marketing team that included communications, brand marketing, interactive marketing, events and multicultural marketing. She also served in an executive operations role, leading a global network team responsible for oversight of Komen’s 125 independently incorporated affiliates and 50-plus network partners around the globe. She was a member of the eight-person executive team at Komen responsible for the vision and operation of the organization, and she was the driving force responsible for redefining Komen’s brand in accordance with the 25th anniversary and the development of Komen’s marketing strategy. Prior to joining Komen, Emily was a supervisor at Edelman Public Relations, the world’s largest independent PR firm where she developed expertise in reputation management and consumer, technology and business communications for a number of Fortune 500 companies.
Emily received her bachelor’s degree from Baylor University in journalism/public relations and her master’s degree from The University of North Texas in marketing/management. She has served as an adjunct professor in the graduate journalism program at the University of North Texas. She currently serves as a board member for the Ronald McDonald House of Memphis and co-chairs the Memphis Brand Initiative. She has received a number of accolades including the 2017 CMO Officers Award from The CMO Club, Non-Profit PR Director of the Year and Corporate Responsibility Co-Executive of the Year by PR News and the Dallas Business Journal’s and the Memphis Business Journal’s Top 40 Under 40 awards as well as the Memphis Business Journal’s Super Women in Business distinction.
A native of Oklahoma, Emily and her husband, Jason, have two children.
VP, Design & Construction
Chris Delusky is a credentialed program leader with over 20 years experience in international project delivery and design management for retail, restaurant, hospitality, and residential construction programs. As the VP of Construction & Design for Eataly, his team is responsible for driving the store design, budgeting, procurement, construction, and ongoing facility management for the entire North American expansion of Eataly USA’s portfolio, as well as the store remodeling program for Eataly USA’s 6 flagship stores.
Head of Marketing & Experience
Sandra is a customer focused, results oriented, collaborative leader with entrepreneurial spirit. Nearly 20 years in the technology industry, Sandra has experience in business development, product management, customer experience, sales, visual merchandising and marketing. She is known for her ability to get stuff done, driving programs, products and opportunities from vision to launch to execution. Her strong track record is coupled with an uncanny ability to create win-win relationships building trust and developing partnerships that benefit all including the customer. Sandra is currently with Microsoft running Marketing & Experiences, focused on the end-to-end customer journey across Microsoft Direct. Her recent projects have her gaining expertise in eSports and Virtual Reality. Sandra is married with 4 children (11,9 and twin 2 year olds) and adores spending time with her family with a passion to capture the moment digitally (photography) to hold on to them.
VP, Retail Experience
Andrea Wasserman is the VP of Retail Experience at Verizon, where she’s focused on reimagining how customers discover and buy technology products and services. Her team works across operations, design, technology, and marketing to evolve and define everything from merchandising to new store concepts to product launches to customer-centric physical/digital experiences.
Most recently, Andrea served as a consultant to retail tech startups seeking to establish partnerships within the retail industry. At the same time, she was a Senior External Advisor at McKinsey & Company focused on retail and consumer goods. Through her website: captaincustomer.com, Andrea continues to write broadly about customer experience.
During Andrea’s time as SVP and Head of Direct-to-Consumer at Nine West, her team rolled out associate-facing technology in stores, increased the number of product categories sold online, and launched Nine West’s first mobile app. Andrea also served as SVP/GM of eCommerce for Hudson's Bay and Lord & Taylor, directly and indirectly leading teams and processes across merchandising, marketing, operations, and product/technology.
Prior to this, Andrea was the CEO of Sole Society, the digitally-born footwear and accessories company that Nordstrom backed until Vince Camuto acquired the brand in 2016. Earlier in her career, Andrea spent six years at Nordstrom in a number of progressively senior roles across private label and cosmetics strategy, multichannel organizational development, external partnerships, and women’s apparel merchandising. While at Nordstrom, Andrea and the team she built re-launched and re-branded Nordstrom Weddings with an industry-leading multichannel business model, new approaches to technology and inventory, and partnerships with Etsy and Blue Nile.
Andrea earned her BS from Cornell University and MBA from Columbia Business School. She and her family reside in downtown Manhattan, where she’s active with UJA Federation of NY’s fashion and technology divisions and mentors start-ups through the New York Fashion Tech Lab and XRC Labs, among others.
VP, Retail Operations
Missy Sage, Vice President of Retail Operations at Hanesbrands Inc, leads the US retail channel for the company. Responsible for all Hanes, Maidenform, and Champion outlets in the US, she oversees the execution and deliverability of the brick and mortar strategy. This includes the P&L, Real Estate Portfolio, Merchandise Assortment, Marketing, and Operations for more than 230 stores.
Sage is currently leading and guiding the organization through a transformation that includes driving traffic, improving the customer experience, elevating talent and refining the portfolio initiatives for all stores.
An expert at metropolitan performance enhancement, market share growth, and developing high-performance teams; Missy is a leader with extensive experience inspiring sales growth, service standards and operational controls that align with brand values and culture across several sectors.
Before joining Hanes Brands, Missy held executive positions at Under Armour, American Auto Association and Bank of America.
VP, Brand Experience
Sleep Number Corporation
Senior Store Communications Manager
Michael is the LEGO Retail Product Owner within Business Technologies at LEGO Systems Inc. As the communications lead for North American LEGO Retail stores, Michael led the system implementation of communication and workforce management platforms. With over twenty years’ experience in leadership, communication, stakeholder and project management, Michael is hyper focused on marrying technology with human faculty, to optimize employee and guest experiences.
Perry Ellis International
In her current role as Vice President of Stores, she is responsible for growing profitable sales for Original Penguin by Munsingwear, Perry Ellis Outlet Stores and Cubavera Stores. Known for her ability to influence and impact change with strong communication and collaboration across all levels of the organization; Joan is passionate about developing talent in a customer centric future. As the future of the customer experience in a connected world is dynamic and interactive, finding a balance of the human touch and technology for our workforce is a key initiative. She enjoys teaching teams to understand their responsibility to the customer and the company by representing core values while representing the individual community they serve.
She has a reputation for being hands-on, high-energy entrepreneurial leader.
VP, Retail Marketing
Michelle Snyder leads Xfinity Retail Marketing driving strategy and plan development for its growing portfolio of stores. Marketing strategy is anchored in educating consumers on Xfinity’s retail transformation and offering consumers omni-channel shopping solutions. This is brought to life through creative and message development, media, and holistic plans designed to drive awareness and demand generation. She also is responsible for all in-store marketing inclusive of communications, events and workshops.
Snyder joined Comcast in 2015. Prior to Comcast, she held a number of consumer marketing roles including Brand, Innovation, Customer Marketing, Shopper Marketing and Portfolio Marketing at PepsiCo, Chase, Burger King and Pizza Hut. She earned a B.A at Penn State University and an MBA from Temple University.
VP of Brand Marketing
Jennifer Braunschweiger is the Vice President, Brand Marketing for MM.LaFleur, a clothing and styling company for professional women. Her expertise is in digital storytelling and thought leadership about issues of interest to women in the workplace. Previously, she was Content Director at Meredith, where she ran a large-scale content program for a Fortune 100 client. In addition, she served as Executive Editor, Special Projects, for More magazine, where she managed partnerships, oversaw social media, and directed all fashion, finance and entrepreneurship coverage. She has presented at such events as the Pennsylvania Governor’s Conference, and appeared on the Today Show, MSNBC, CBS News and the CBS Early Show, among others. She usually pairs her MM with either bright colors or metallics—in an office-appropriate way, of course.
Director, Walmart Academy Operations
Tina Kurtz is currently Director, Walmart Academy Operations. In this role, Tina and her team are responsible for the operation of the 52 of 200 field-based training Academies which includes the training of associates from the role of hourly supervisor through market manager. The Academies were introduced to Walmart in 2016 and are focused on training Walmart associates to perform their roles using a hands-on approach along with integrating technology.
She holds an undergraduate degree in Organizational Management from John Brown University and an MBA from University of Arkansas Little Rock.
In her 30+ year career in marketing with Kemper Development Company Jennifer Leavitt has evolved the retail marketing landscape for The Bellevue Collection. As vice president of marketing, she has directed the branding, advertising, public relations and programmatic placemaking initiatives for The Bellevue Collection in Bellevue, Washington. This prestigious 5.5 million sq. ft. mixed-use property, owned and managed by the Kemper Freeman family and Kemper Development Company, is home to over 200 retailers, a Dining District of 80 Restaurants and food specialty tenants, three luxury hotel brands, two cinemas, entertainment venues, upscale residential and 1.7 million sq. ft. of Class A office space.
Leavitt is responsible for executing the ownership/developer’s vision through programming guest experiences and marketing with traditional and new media tools for multiple assets in the Collection portfolio. Leavitt’s leadership and creativity has cultivated significant community-building through large-scale, iconic events, creating social, cultural and philanthropic opportunities. Award-winning regional events include Snowflake Lane, drawing over 400,000 guests over thirty days with a nightly outdoor holiday show recognized by both national and local media as a “must do” experience. Featuring falling snow, music, lights and over 250 costumed performers, Snowflake Lane is a strong competitive differentiator in the shopping center and destination travel space. Additionally, Leavitt has developed and executed strategic inbound tourism programs, creating a narrative for one of the top shopping/dining destinations in the Pacific Northwest. Her direction and vision for evolving the marketing initiative has contributed to the success of one of the top performing centers in the country. Leading a team of nine talented marketing professionals and strong vendor partners, Leavitt values innovative, creative collaboration and commitment to delivering memorable experiences.
Senior Director, Customer Experience Innovation
Heidi leads a cross functional group of product managers, designers, data scientists, researchers and engineers to develop technology-enabled experiments focused on improving the customer’s retail experience. The team partners with leaders across Old Navy, Gap, Athleta, Hill City and Banana Republic. Before joining Gap Inc., Heidi spent years at the design firm IDEO and management consultancy Kurt Salmon, leading work for Fortune 500 and beauty brands across the globe.
Senior Director, Head of Design
Martin Granstrom is the Head of Product Design at Sam’s Club, the 8th largest US retailer, serving more than 47 million members through 597 clubs in the US and more than 200 internationally. Martin and his team oversee the complete end-to-end experience for members and associates, from the club’s back room to the member’s living room—and all the interactions in between.
Martin has been a design leader for over 15 years. During his tenure, he has created and led complex and multi-faceted experience strategy & design teams, driving innovation projects for the IoT, AI and appliances and working on mobile products that are available in 80 languages and more than 224 countries--making life connected for the consumer globally. He holds patents for a system that allows multiple mobile devices to control the music playback of a lead device and for receiving user input on a graphical user interface.
Throughout his career, Martin’s design philosophy has always been to deliver business benefits through customer engagement and delight. Simply put, it’s to ‘take it from business to buttons’.
Senior Director, Real Estate
Megan Bates is the North American Senior Director of Real Estate at Tapestry, Inc. She joined the Company in July 2017 when it acquired Kate Spade New York. She is responsible for half of Tapestry’s North America Portfolio and works across the Coach, Kate Spade and Stuart Weitzman brands. Prior to Tapestry Megan oversaw the Real Estate department at Kate Spade for five years. She supported Kate Spade’s growth through applying key internal metrics and industry data to drive a complimentary omni channel approach to the business.
Prior to joining Kate Spade Megan led the Real Estate & Construction teams at Pret A Manger and was a member of the Senior Management team. Previous to Pret A Manger, she worked at CB Richard Ellis and was focused on the growth of Bank of America in the New York and Philadelphia markets.
Director, Lab Productions, Lowe’s Innovation Labs
Lowe’s Companies Inc.
Josh Shabtai is Lowe’s Innovation Labs’ Director of Lab Productions and Operations. Drawing on past lives as videogame designer, start-up founder and advertising creative director, Josh leads a global team whose mission is to make the future real today: developing, testing and ultimately scaling LIL’s narrative-driven productions across the Lowe’s network. Through real-world applications, his team explores the outer edge of various technologies and use cases, including virtual reality-based education, retail computer vision; in-store robotics programs; assistive robotic exoskeletons; real-time manufacturing; and mixed reality design.
Josh has always been obsessed with fusing the digital and physical worlds in novel ways. Prior to joining Lowe’s Innovation Labs, he co-founded an augmented reality videogame studio, lm/nl, where he directed the best-selling AR title Star Wars Arcade: Falcon Gunner for iOS; co-created the $100m+ selling toys-to-life platform Telepods; and transformed Band-Aid brand bandages into augmented reality Muppet shows with Band-Aid Magic Vision. He has previously served as creative director at IPG’s Media Lab and ad agency, JWT, and holds a bachelor’s degree in mass communication from Boston University.
Director, Store of The Future Innovation & Execution, PepsiCo Beverages
Jaime Fabricant has 20 years of Consumer Packaged Goods (CPG) experience and has held a broad range of roles across Brand, Innovation, Digital, and Customer marketing. Jaime is an innovator. Her greatest strengths are connecting data, consumer insights, cultural trends, and people to deliver innovation. She has a proven track record of successfully managing iconic brands and she has launched new products for PepsiCo, Kellogg’s, Campbell’s, Colgate, and Claritin. Jaime has been recognized with awards including Visionary of the Year, Women in Tech, Product of the Year, and Best Event Technology.
Jaime is now the Director of the Store of the Future team at PepsiCo Beverages. Building on her experience in product and experiential marketing innovation, Jaime now focuses on retail innovation. She is helping PepsiCo explore the evolution of the retail landscape, so they can best partner with retailers to drive the future of the beverage shopping experience. Jaime believes in the power of collaboration, with both established and entrepreneurial creators, to co-create disruptive and never-been-done-before in-store experiences at consumers’ moment of choice with PepsiCo’s wide variety of beverage brands.
Jaime is based in New York City and holds a Bachelor’s degree from Muhlenberg College and an MBA from Fordham University Gabelli School of Business.
Director, Retail Operations, Field Engagement
Tara Maffeo oversees field engagement for Sephora’s US fleet as Director, Retail Operations. Responsible for all communication, supporting platforms, and live conference moments, Tara engages over 15,000 employees with creative and effective content. Prior to her time at Sephora, Tara led store technology, training, and operations as the Director of Store Innovation at Gymboree. When it’s time to relax, you’ll find Tara caring for her many animals which include a dog, cat, two rabbits, and even a horse.
Monica Scholes is the Director of Retail at ModCloth, a digitally native women’s clothing retailer that is currently expanding offline. Monica is responsible for all aspects of the retail experience for ModCloth, which is rapidly growing as the brand dives into brick and mortar spaces.
Monica has over 12 years of retail experience between her time with Tory Burch, Margaret O'Leary, and ModCloth. She lives in San Francisco, CA with her fiance where she enjoys spending time in water in the summer, and snow in the winter. Monica frequently retreats to Portland, OR to spend time with her family.
Director, Retail Operations
Director, Visual Merchandising
Katie Whyde leads the Visual merchandising strategy, design and implementation at Evereve. She is responsible for developing the in-store experience and customer journey, creative strategy, visual communication and marketing integration for all Evereve boutique locations. Utilizing a cross functional approach, she ensures all visual concepts are properly aligned with the brand’s future growth strategies.
Katie holds a Bachelors of Fine Art degree from the University of Dayton, with a background in Studio Arts.
Prior to her role at Evereve, Katie has worked across many channels of retail and wholesale including design projects for clients such as Wrigley, Wendy’s, Target, Office Depot and Scotts Miracle Gro as well as leading visual teams for Briggs & Riley Travelware and Chico’s FAS.
Director, Environmental Design, Planning and Maintenance
Kari Ihle is the Director of Environmental Design, Planning and Maintenance at Evereve Inc., leading her team to create a seamless guest experience across all Evereve boutique locations and to develop strategies to better serve the in-store teams so they can focus on providing a world class customer experience.
Kari holds a Master’s in Design from the University of Minnesota and received her Bachelor’s from Iowa State University in Interior Design.
Prior to her role at Evereve, Kari has lead design initiatives and new concept development for Best Buy, Aveda, eq-life, Geek Squad, University of Iowa, Henry Ford Health System, Spectrum Health, The M.I.N.D Institute at UC Davis and worked at two of the top architecture firms in Minneapolis.
Senior Manager, Retail Operations
Trisha Yamaguchi has spent 12 amazing years with Sephora both in the field and at the corporate office. Currently, Trisha’s team leads strategic initiatives within Retail Operations (Returns, Cashwrap Optimization, and Credit Card to name a few) and supports the change management and store execution for other departments projects and initiatives.
Senior Manager Retail Operations
Jennifer Weeden joined Cole Haan in 2014 overseeing all labor & workload for the North American Field. She increased scope of responsibility in 2015 and is now a Senior Retail Operations Manager planning all aspects of communications and workload. Jennifer works closely with field leadership to ensure store labor is optimized to drive in-store metrics, top line sales and deliver an exceptional consumer experience.
Prior to Cole Haan, Jennifer spent 12 years at Lindt & Sprüngli USA, originally within the wholesale channel. In 2008 she found her passion and transitioned to the retail channel.
Jennifer earned a Master’s in Business Administration at Southern New Hampshire University.
Senior Manager Retail Operations
Brandon Critchlow is a Sr. Manager of Retail Operations, Omnichannel. He is responsible for field execution and corporate strategy for Cole Haan’s EOM (Enterprise Order Management) business practices. His team recently activated the most current phase on their omnichannel roadmap, digital order fulfillment from store sites. This initiative continues to disrupt the traditional interpretations of “right product, right place, right time” to meet consumer demand.
Brandon holds a Bachelors of Science degree from the Fashion Institute of Technology - SUNY in Merchandise Management and Economics.
Prior to Cole Haan, he worked for Gap Inc. and Joe Fresh (U.S.) directing, complex, high volume flagship locations in the Minneapolis, Chicago, and New York City markets.
Director of Marketing
With a background in design, Gillian quickly realized her interest in directing creatives alongside a foundational, unique strategy to help start-ups succeed. Between her strategy and production positions with General Mills, Little Duck Organics, Red Antler, and her own consulting firm, Gillian has contributed to the successful launch of 30+ products and brands including Casper, Rocksbox, Larabar, Sugarpova, Banza and more. Recently, Gillian lead the brand at Havenly, strategizing, creating and curating ownable digital and physical content, experiences and partnerships to showcase Havenly as a leader in the home decor space. With Havenly, Gillian launched 4 pop up locations within one year including 2 in-store pop up partnerships with Nordstrom. Recently, Gillian has taken on a new challenging of disrupting a polarizing industry--the lawn care and gardening industry. Working as Director of Marketing with new direct-to-consumer, non-toxic lawcare brand, Sunday.
Madrona Venture Group
Scott joined Madrona in 2007. “I was attracted to Madrona because of the firm’s partnership approach to investing. As an early-stage investor, we are truly rolling up our sleeves and partnering with the entrepreneurs we back on a day-to-day basis. We really do invest a lot of ourselves in our companies.” Scott is particularly interested in consumer apps and devices, all things e-commerce, digital media and mobile technologies that present opportunities for major disruption of large, established markets. Prior to joining Madrona, Scott worked at Amazon.com, where he held senior product and business management positions in the Amazon Kindle and Amazon Marketplace groups. He led several key initiatives, including the international rollout of Amazon’s Merchants@ platform. Earlier in his career, Scott was a Senior Consultant in Accenture’s strategy consulting practice, where he worked with clients in enterprise software, retail, and energy sectors.
Pritzker Group Venture Capital
Sonia joined Pritzker Group Venture Capital in 2016. She is responsible for sourcing, diligence and oversight for the firm’s investments in consumer and emerging technologies. Most recently, Sonia was vice president of product and head of mobile apps for RetailMeNot (NASDAQ: SALE), responsible for cross-platform strategy and leading an app redesign that earned a 2015 People’s Voice Webby Award for Best Shopping App. Sonia joined RetailMeNot in 2014 following its acquisition of Pickie, the venture-backed mobile shopping start-up she co-founded in 2011. Prior to Pickie, Sonia was a senior associate for Booz & Company leading post-merger integration and growth strategy projects for digital media and retail clients. Previously she worked in product management, investment banking, and engineering roles with Amazon, Goldman Sachs and General Motors. Sonia is on the board of directors of Interior Define, Sittercity, Curiosity.com and led Pritzker Group’s investments in Wander Beauty and Maisonette.
Damir joined Index in 2015 and focuses on venture investments in consumer internet companies. He is particularly interested in companies that are pursuing opportunities around the rise of digital commerce and the reshaping of the labor force. Prior to Index, Damir was at Goldman Sachs, where he worked on M&A and capital markets transactions for consumer / retail, healthcare, and cleantech companies, and at Coatue, where he was involved with the firm's investments in Lyft and Avvo. Damir has also worked at Activision Blizzard, Apple and Flextronics.
Damir graduated summa cum laude from the University of Southern California with a B.S. in Business Administration. He currently lives in San Francisco and can be found on a soccer field in his spare time.
Robin Li is based in New York and focuses on investments in consumer, new retail and urban technology for GGV Capital. She serves on the board of directors for Bustle Digital Group, Glow Concept, Lively, and is an Observer or is actively involved with Bowery Farming, Boxed, Ibotta, Fucntion of Beauty, Poshmark, Slice, The Mighty, Wheelwell, Yamibuy and Yellow. Robin created EvolvingE, a highly active community of top entrepreneurs and executives in the ecommerce, retail and consumer goods sectors that connect at the EvolvingE annual summit and at events around the country. Prior to joining GGV, Robin worked at Flextronics' Venture Arm covering hardware and technology investments. Before venture capital, she spent three years at Teach For America as a teacher and administrator. Robin holds a BA in Art History from the University of Florence, BA in Economics and Art History from Rutgers, MS in Special Education from Hunter College and a MBA from The University of Chicago.
Founder & CEO
Sam Smith is the founder and CEO of Vishion, a mobile application that enables professional designers and design enthusiasts to search for decor and household goods by color, as well as ideate and organize home plans through the exploration of color.
Market Sr. Director
Mindy McNeely is a Market Sr. Director, for Best Buy. In her role, she leads the retail teams across the PNW. During her ten years with Best Buy, she has held various roles including Director of Sales for West Coast.
Prior to Best Buy, Mindy was a Sr. Director of National Retail Sales for T-Mobile.
Director Retail Operations
Tom Narr’s Story: while I was at work one summer afternoon caddying for one of the club’s members, we had a conversation about a part-time job while I was in college for his company. Thirty years later, can I call myself retail veteran? Whoa! I didn’t see that coming. I have enjoyed almost every single day of it. Name another place where you can impact someone’s life in a positive way and watch someone grow and prosper. As the Director of Retail Operations for Best Buy on the US West Coast, and a Chairman’s Award Winner for Merchandising and Strategic Growth in Sales, I believe that people are visual and shop with their eyes first. As retailers we should be focused on meeting customers’ needs, in the store, online, and in their homes.
Former Director, Employee Communications
Lynn Loignon has over two decades of retail leadership experience from store operations to internal communications. She offers a unique blend of leadership, vision and first-hand knowledge. She is currently the Executive Director of Operations Administration at Raley’s, a third-generation family owned grocer in Sacramento. Her role is focused on improving the employee’s experience by delivering engaging communication, tools and resources that empower store team members to do their jobs.
Lynn spent 20 years of her distinguished career at Kohl’s. Kohl’s is based in Milwaukee Wisconsin and operates more than 1,100 stores across 49 states. At Kohl’s, Lynn led the Internal Communications Team as VP of Internal Communications where she delivered world-class, internal communications that drove business results by engaging Associates across the organization, empowering leaders and building a culture of information sharing, collaboration, and dialogue. Prior to her role in communications she held Director roles in both store operations and merchandising. She began her career at Kohl’s as an Assistant Store Manager where she experienced, first-hand knowledge of store operations, merchandising and team development.
Lynn began her retail career while attending St. Olaf College, in Northfield Minnesota. She studied Biology while gaining experience in her first retail job as an Assistant Store Manager of a small women’s clothing store.
Kristin Schoenstein has been a Program Director with Worldwide Business Research since 2010 and has been producing events since 2004. She currently specializes in the retail and eCommerce sector where she heads up the Future Stores portfolio and eTail East. She also successfully launched and grew WBR’s customer experience portfolio. In her role, she is responsible for market research, content creation and speaker faculty management for each event. Prior to WBR, she produced events in the healthcare and pharmaceutical sector and got her start organizing educational programming for physicians. In her free time, Kristin heads out to the East end of Long Island where she enjoys fishing, boating and days at the beach with her husband and two daughters.
Jeff Wells oversees editorial planning and production for Grocery Dive, the daily home for food retail news, features and thought-provoking content. He spent several years at Supermarket News, where he covered the natural and organic industry, and has written for numerous publications, including Smithsonian, Health, Modern Farmer, Mental Floss and Hemispheres. He lives in Seattle with his wife and daughter.
Director, New Business
Koko has worked on brand experiences and campaigns for the past decade, as an executive producer, content creator, and experiential consultant. He's worked with Nike, American Eagle, Stuart Weitzman, Calvin Klein, and Tom Ford Beauty to create beautiful, immersive experiences that change how brands are viewed and they engage with guests.
Chief Revenue Officer
Deborah Surrette is the Chief Revenue Officer at Tulip. Deborah leads the Strategic Partnership, Sales, Retail Excellence, Client Success, and Client Architecture teams. She is responsible for driving revenue for Tulip, including growing the sales organization, expanding globally, and building out the Tulip partner ecosystem.
Prior to Tulip, Deborah held positions at IBM leading sales and client success organizations in the Watson Customer Engagement business covering commerce, order management, marketing and supply chain solutions. Before IBM, she was with Sterling Commerce, as its Senior Vice President of Global Sales and Operations.
Director of Retail Strategy
Karen Bomber is the director of Retail Strategy at Honeywell. In her role, she leads the strategic direction of Honeywell’s In-Store Connected Retail Solutions Portfolio, helping to improve productivity by leveraging technology for retailers across the globe.
She has more than 20 years of experience in the retail industry. Prior to Honeywell, Bomber served as director of product marketing at InVue and in various leadership roles at Sensormatic and Tyco. She holds several patents in the AIDC, RFID and retail technologies.
Bomber received her bachelor’s degree in packaging science from Clemson University.
CEO & Founder
Melissa Wong is a retail veteran and consumer technology expert, having spent over 10 years focusing on retail communications at Old Navy. During her time in one of North America’s largest retailers, she focused on improving the way the company communicated with the field, ultimately improving store execution and driving sales.
She now serves as the founder and CEO of Zipline, a leading retail communication and store execution solution loved by tens of thousands of users.
Head of Product
Paul Bradley heads Product Management and New Product Development for PlayerLync, a leading operational learning and performance support solution for industries with deskless workers. Throughout Paul’s twenty years as a technology innovator, he has led product ideation and development efforts for organizations ranging from early stage to the Fortune 500, including AT&T Wireless, Charter Communications, Visa, Level 3 Communications, and more. His current obsession is leveraging mobile technology to revolutionize modern learning and to break down traditional barriers between learning and operational performance.
Co-Founder & Chief Customer Officer
GM Local Solution
Bill Fergus is the GM of Local Solution for Brand Networks, a cross-channel digital media solutions company. Bill has over 15 years’ experience driving digital transformational change and strategic growth initiatives for Fortune 500 retail and consumer brands spanning agency, vendor, and client side. Today Bill leads a team of digital marketing and technology experts who are passionate about bridging the gap between in store and online experiences helping brick-and-click brands “Get Social Like a Local” in a digital first world.
VP, North America
Ned is the VP of North America for Concrete Platform.
Ned has worked with some of the worlds largest and most innovative brands for over 10 years, helping them to leverage best in breed ‘collaborative’ technology to connect their employees and partners around the world. Previously part of the original start up team at UK tech company, Huddle Inc, Ned joined Concrete Platform in 2011 to help scale their operations both in Europe and the US. Since moving to New York to open Concrete’s US office in 2014, Ned is responsible for all US operations, which is now the dominant and fastest growing market for Concrete. He is proud to work with a number of America’s most exciting retail brands such as L’Oréal, Kate Spade & Co., Tory Burch, Calvin Klein, Tiffany & Co., and many more.
Outside of work, Ned is passionate about surfing, motorbikes, theatre and music.
Retail Industry Executive
James Greene has been working with and consulting to Retail clients for over 25 years with proven success in driving revenue growth through innovative print solutions. James has extensive experience in process improvement, document management, SaaS and cloud systems. Successfully utilizing strategic business planning and executive relationships James has successfully developed custom retail solutions designed to help clients utilize print to grow their business with Fortune 500 as well as mid-sized retailers.
SVP and Practice Lead
Scott Langdoc has 28 years of management and technology experience, including as a retail and hospitality IT executive, store systems vendor technology leader, industry strategy consultant, and global market research analyst. Scott has held retail and non-retail CIO positions, including Raley’s Supermarkets, PDQuick, and USCS International. He was CTO at retail vendors Fujitsu Retail and ParTech, Inc. He ran the retail industry practices at AMR Research (acquired by Gartner) and founded both IDC’s global retail practice and the strategic consultancy firm RetailCENTRIC. He specializes in strategic planning, cloud transitions, N-channel technology architectures, customer-facing systems, food safety, and consumer engagement.
Director of Product Management
Saurabh Malani is a Director of Product Management at Narvar, a consumer experience platform that drives long term customer loyalty by delivering best in class post-purchase experiences. He oversees their Ship and Return product that simplifies the pickup and return experiences for online customers while creating new revenue opportunities for retailers. Most recently, he is bringing these experiences to the physical stores.
Saurabh has an MBA from Babson College and is currently based out of San Francisco with his wife and one year old son.
Alex Otañez currently serves as the COO for Shockoe, a mobile app agency known for introducing impactful mobile solutions that drive today’s leading brands. Shockoe is one of Virginia’s fastest growing digital companies and is featured in Inc., Forrester, Gartner, and RVA Magazine.
Alex has more than 10 years of experience in digital transformation and custom app development in a range of industries including consumer goods, retail, and finance. Today, Shockoe works to bridge the gap between IT, marketing, and store operations to create mobile experiences for global brands including Capital One, American Express, Walmart, Caribou Coffee, A.C. Moore, and Winn Dixie.
Alex resides in Richmond, VA with his wife Mary, daughter Emma, and their bulldog, Don Vito. When not focused bridging the mobile gap, Alex is out fishing with Emma and Don Vito, or on a new adventure with Mary.
VP, Solutions Executive
Martin Reynolds is an accomplished retail executive with over 25 years of experience, with an established track record of successfully leading and implementing strategic retail transformations.
Skilled in both retail operations and IT strategy, he has demonstrated expertise in process improvement, systems/workflow design, team development, program and project management, process improvement, cost reduction, risk mitigation, merger/acquisition and relationship management in order to achieve aggressive business goals.
His expertise spans the entire retail enterprise including Corporate, Human Resources, Payroll, Benefits, Merchandising, Inventory, Workforce Labor Management, Store Systems, Retail Operations, System Integration and Finance. Martin has held executive roles that achieved critical business objectives at some of the leading global retail companies. His retail operating background enables him to truly understand the needs and problems of retailers and consumer product companies in today’s dynamic and challenging environment. For the last seven years he has applied his combined knowledge of retail business processes/operations and systems to help JDA’s strategic-relationship customers achieve their business goals.
Oscar Sachs is the CEO and co-founder of Salesfloor, the first platform to allow customers to shop online directly with their local store or favorite associate, bringing the in-store experience online. Formerly a retail executive responsible for store operations at the Aldo Group and Best Buy, Oscar led some of retail's earliest omnichannel initiatives to create a bridge between the online and store worlds. Oscar Sachs is the founder of several successful start-ups in the retail digital space, such as Ad Splash Media, the first company to develop a digital media program for the top online ecommerce sites. Oscar earned his MBA degree from McGill University.
Co-founder & CEO
Bob leads the PlayerLync team as President and CEO. Bob prides himself in building great teams to capitalize on new market opportunities, leveraging technologies to solve real business problems in mainstream markets. His business acumen, management, and sales skills have positioned Bob as a standout technology leader with 20 years of experience building companies from their inception to industry leadership.
Prior to PlayerLync, Bob was Chief Operating Officer and Board Member at Telesphere Networks (now Vonage Business), one of the largest privately held cloud communications companies in North America. He was responsible for all strategic and tactical initiatives within Operations, including product management and pricing, implementation, field operations, support, information management and development, and strategic customer relationships. Before joining Telesphere, Bob was co-founder, President, and CEO of Unity Business Networks, an industry leader in Hosted PBX / Cloud Communication services to large multi-site businesses throughout the US.
Paulsen leads by example and believes in a balanced lifestyle. He embraces this philosophy through his work with Big Brothers Big Sisters of America, the Food Bank of the Rockies and United Way. He pushes himself weekly on the tennis court and is a proud husband and parent of 2 wonderful children.
Managing Director of Digital
Josh has over 20+ years of experience in digital marketing and strategy. He has spent the last several years at WWT, running sales/strategy for the WWT Digital team and personally led engagements with banner experience customers such as Jersey Mikes, Southeastern Grocers, Enterprise, Carnival, Schnucks, and Walmart. As the Managing Director of Digital Experience at WWT, he leads high powered strategy, creative and technical teams that focus on helping clients discover and activate their plans for Digital Transformation.
Founder & CEO
Director Business Development
Chad Ramage brings his experience in technology and innovation to this Future Stores roundtable. Throughout his career he has worked with industries under going disruption and listened closely to develop answers to meet the needs of businesses and consumers. Chad and his family live in Seattle, and last month became a father for the third time with the birth of his daughter.
Craig Witsoe has been the Chief Executive Officer of Elo since 2012. Prior to Elo, Mr. Witsoe led efforts in various aspects of retail technology for over 20 years, with global experience in digital displays and retail commercial lighting.
Building on Elo’s 40 years of touchscreen innovation and over 20 million global installations, Craig has led Elo’s latest generation of innovation focused on bridging the physical store and on-line shopping experience. Elo is making in-store e-commerce a reality with its industry leading commercial touchscreens, cloud-based Eloview content delivery software, and EMV payment integration. Elo has also modernized the world of interactive POS technology with its aesthetically pleasing, yet durable, new systems.
Working with some of the largest retailers around the world, Craig is in a unique position to see the best in-store digital interactive experiences, approaches to in-store on-line shopping and, more importantly, what retail will look like in the coming years.
Learn more about Craig and connect with him on LinkedIn at www.linkedin.com/in/craigwitsoe
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