Future Stores Seattle 2019

June 04 - 07, 2019

The Sheraton Seattle

Missy Sage


VP, Retail Operations
Hanes Brands


8:50 AM Keynote Panel Discussion: How Are You Personalizing The In-Store Experience?

Customers are asking for greater levels of personalization. Whether this means personalizing the products they buy or the experience they have with an associate, the goal is to create the feeling of a 1:1 relationship. Discuss:

• What are customers looking for when it comes to customization in the store environment?
• In-store clienteling strategies and best practices
• What are the new approaches? What are retailers trying? 
• Make them a maker—engaging your customers with in-store product customization and design through
o Advanced customization
o Completely customized products
o Creating in-store events and using clienteling to sign up your most valuable customers
o Using app based scheduling for in-store events


4:40 PM Retailer-Only Roundtables

At Future Stores, you’re in control! Get involved in our unique, peer-to-peer roundtables for the best discussions you’ll have all year. Talk about your key challenges and hear how other brands are overcoming them. After 25 minutes, you’ll rotate to a new table and tackle a new topic with a new expert host. Use this time as a unique opportunity to dive into a niche topic of your choosing in an informal and intimate setting. Leave the event with new ideas you can put into action as soon as you return to the office. 

1.Proving ROI For New Partnerships And Projects
Moderator: Gillian Grefe, Senior Manager of Brand, Havenly

2.Brand Awareness: How To Stand Out At Retail In A Crowded Marketplace
Moderator: Kimberly Yaeger, Director, Global Brand Retail Experience, Sonos

3.The Reverse Mile:  How Are You Handling Returns
Moderator: Trisha Yamaguchi, Senior Manager, Retail Operations, SEPHORA

4.Your Pop Up Store Primer: How To Get Started & What To Avoid
Moderator: Missy Sage, VP, Retail Operations, Hanes Brands

5.Getting Started With BOPUIS (buy online pick up in store)
Moderator: Shari Rossow, VP, Retail Operations, Best Buy

6.Loyalty Programs: Trends and Considerations To Drive Engagement and Track Attribution

7.Lessons Learned From Pure Play eCommerce Going To Bricks

8.The Future of Visual Merchandising—Blending Art & Science

9.Wading Through The Challenges of Omni Channel Attribution






Check out the incredible speaker line-up to see who will be joining Missy.

Download The Latest Agenda