Future Stores Seattle

June 25-June 28, 2017

Washington State Convention Center, Seattle

Contact Us: 1.888.482.6012

Our Speakers

We're already at work booking an industry-leading roster of speakers for 2017 - keep an eye on this page for updates.

If you would be interested in being a part of Future Stores, we would love to hear from you.

Click Here to view the list of speakers from our 2016 event.

Speaker

Scott Emmons
Scott Emmons
Director and Founder, Innovation Lab
Neiman Marcus
Scott Emmons is focused on innovation for the Neiman Marcus Group (NMG). He founded and built the NMG innovation lab (iLab) and is responsible for leading the organization in evaluating, designing, testing and piloting cutting-edge technologies and applications for luxury retail. Scott is also working on BYOD initiatives, Wi-Fi/LAN/WAN infrastructure, mobility and digital signage initiatives. Innovation projects include the amazing Memomi Memory Mirror, beautiful 4K touch table look books, IOT Sales Associate communicators, intelligent mobile phone charging stations and gorgeous digital directories for Bergdorf Goodman.
Paul Stone
Paul Stone
Senior Vice President and Chief Retail Officer
Cabela’s
Paul Stone, Senior Vice President and Chief Retail Officer, joined Cabela’s in 2015 with more than 28 years of experience in all areas of retail, including store management, human resources, operations, and marketing. Prior to joining Cabela’s, Paul worked for Sam’s Club and Walmart for 28 years, starting out as a Store Manager.
Matthew Austin
Matthew Austin
Senior. Director, Retail Strategy & Innovation
Samsung, Inc.
Matt Austin is a retail strategist and innovator who drives ideation and defines strategy while advancing relationships with external partners and across Samsung. In his current role, he leads teams that support all products and channels at retail to set overall strategic direction, pilot and incubate innovative programs, and develop and deploy technology solutions.

Over the past seventeen years, Matt has leveraged his strategic mindset and retail experience at a variety of Fortune 500 companies. He has a history of success in both consumer electronics and consumer product goods leveraging insights to win with customers from 7-11 and Walmart to Best Buy and Macy’s. Matt has built a reputation for driving results and building consumer-centric initiatives across geographies, cultures, and products.

Based in Dallas, Texas, Matt holds Bachelor of Business Administration in Management Information Systems from Texas Tech University.

Steve Dumas
Steve Dumas
SVP, Retail Experience Design
Westfield
Steve Dumas is the design lead of Westfield’s Architecture Studio and is responsible for the place making and experience setting elements of the Westfield US portfolio of owned and managed properties. Mr. Dumas oversees the architecture, ambiance and furnishings for all Westfield shopping centers, airport projects and transit terminals. Since joining Westfield in 1994 he has been instrumental in the creation of the numerous experiential components that make up every Westfield project, from architecture to individual tenant design, marketing communication, branding and amenity elements.

Some of Mr. Dumas’s recent notable airport projects include Terminals One, Two, Six and The Tom Bradley Terminal at LAX and Terminal 5 at O’Hare International Airport. Mr. Dumas is currently leading the design for the $830 million expansion of Westfield Century City and various other shopping center expansions and remodels. Other airport retail projects he has led include Terminals A and C at Boston Logan International Airport, Terminals B and E at Houston’s George Bush Intercontinental Airport, Terminals A, B, and C at Newark Liberty International Airport and Terminal 8 at John F. Kennedy International Airport.

Mr. Dumas has lectured on Airport Retail Design at the International Conference of Shopping Centers Design Build Conference and the American Institute of Architects Transportation Design Conference in New York. He has also been a member of the San Vicente Scenic Corridor Design Review Board for over five years. Mr. Dumas holds his Professional Degree in Architecture from Rice University.
Gregg Throgmartin
Gregg Throgmartin
President and GM
Fabletics
Gregg Throgmartin is the President and General Manager at Fabletics, one of the four brands built by TechStyle Fashion Group. Fabletics, co-founded by Kate Hudson, is a global brand that uses innovative technology to reinvent the fashion activewear business, and seeks to make a healthy, active lifestyle accessible to every woman, creating an inclusive community that goes beyond clothing.

Since his joining the company in December 2014, Fabletics has grown from $50 million to $200 million in annual revenue, and has expanded their online presence into the brick-and-mortar space, opening 18 retail stores within 13 months. Fabletics consists of 600 employees that service 1.2 million members worldwide and has sold 16.4 million units to date.

Gregg strongly believes that “[o]nly those who have patience to do simple things perfectly ever acquire the skill to do difficult things easily” (James J. Corbett), which he learned growing up in the retail business. He started as a warehouse employee at HHGregg, a family-owned company, went on to lead store teams on the sales floor, and eventually rose to become the COO. During his tenure, the company expanded from 35 stores to 228 stores, and grew from $300 million to $2.5 billion in annual revenue.

Gregg also serves on the boards of OurHealth, a company that operates onsite healthcare clinics for employers; HopeBridge, a company that offers a wide range of pediatric outpatient therapy services; and Junior Achievement of Southern California, an organization that seeks to inspire and prepare young people to succeed in a global economy.

Originally from Indiana, Gregg recently relocated to sunny California and currently resides in Manhattan Beach. He is an avid foodie who loves to travel and play golf, and on occasion, has the fortune of rolling all three passions into vacations with his wife and two girls.
Vibhu Norby
Vibhu Norby
Founder, CEO
b8ta
Lindsay Angelo
Lindsay Angelo
Strategist
Lululemon
Born and raised in Vancouver, Canada, Lindsay joins us from the world of Strategy and Innovation, spending the last three years helping to grow lululemon’s Strategy team. Lindsay discovered her passion for business and retail early on, starting up her own apparel venture at young age. Since then, her entrepreneurial spirit has led her to the angel investment arena, growing early-stage companies alongside ambitious founders with big ideas.

A lifelong love for sport transported Lindsay bi-coastal, to play NCAA Division 1 volleyball for George Mason University in Fairfax, Virginia, and later, to take on a role with the 2010 Vancouver Olympic Committee. A dual citizen of the US and Canada, what ultimately drew Lindsay back to Vancouver was an appetite to pursue an MBA in Management of Technology. On the weekend, she can be found breaking out moves on the b-ball court, the studio, and with her 3-year old nephew to the tune of Pharrell.
Jim Brownell
Jim Brownell
COO
American Freight Furniture and Mattress
Andrea Farris
Andrea Farris
VP, Director of Retail Systems
Walgreens
Andrea leads Walgreens’ retail operations and store technologies as the Company’s Vice President and Director of Retail Systems. He joined Walgreens in 2011 as Vice President of Supply Chain and Inventory Management. Prior to Walgreens, Andrea spent 14 years at Accenture, architecting and implementing large scale digital transformations across the communication and retail industries.
Andrea holds a bachelor degree in Business Management from Rome LUISS University.
Kurt Rachdorf
Kurt Rachdorf
Senior Director Brand Retail Operations
LEGO Brand Retail
With years of retail experience across a number of strong specialty brands Kurt joined LEGO Brand Retail in 2003 to help deliver engaged guest experiences as the retail chain grew from 20 stores globally to over 120. Kurt has a strong focus and belief in sales through service, finding ways to engage retail teams and guest in fun an unique ways.  Kurt currently oversees retail operations of 90 locations in North America.
Jennifer Stone Williams
Jennifer Stone Williams
VP, Retail Services
Perry Ellis International

Jennifer is an energetic and savvy retail professional providing years of proven leadership and success at Perry Ellis International. She has expanded and led the Retail Services Division for Perry Ellis International for 19 years. Her retail coordinator team services department stores in both the US and Canada. She also heads up store planning and visual presentation in department stores for multiple brands at PEI.

Whitney Walker
Whitney Walker
GM
Sonos
Whitney Walker is the General Manager of Stores at Sonos. In this role, Whitney is responsible for environmental and interactive customer experience, store design and construction, customer service and operations, retail technology, sales and profit.

Whitney started at Sonos in early 2016, with more than 22 years of experience in merchandising, retail, e-commerce operations, and brand strategy execution.

Prior to Sonos, Whitney was the Principal of Retail and Consumer Industries at Decipher Consultancy. Whitney was first introduced to Sonos as one of his clients when he helped the company conceive its retail strategy and develop its flagship store in Soho, New York. In addition to helping companies like Sonos develop retail strategies, Whitney specialized in interim retail management roles and other strategic projects. Whitney was also the Vice President of Business Strategy at Pacific Sunwear, a $1.4 billion retail enterprise, where Whitney helped to reposition the PacSun brand and transform the company’s e-commerce capabilities as part of a multi-channel strategy to maximize sales and profit.

Whitney holds a Bachelors of Arts degree in English from the University of Houston and completed the Executive Education program at Harvard Business School.
David Lammers
David Lammers
VP, Retail Technology
Dicks Sporting Goods
Dave Lammers is the Vice President of Retail Technology for DICK’S Sporting Goods. In this role, he is responsible for all in store hardware and software solutions supporting traditional POS, back office and in-store productivity systems as well as Omni-Channel execution for the Company’s 800+ stores. Dave is part of the Company’s Omni-Channel management team and is responsible for collaborating on building and supporting an Integrated Commerce Framework (ICF) that blurs the lines between store, web and mobile platforms. Dave joined DICK’S in 2004, prior to his current role, he ran the Company’s IT Operations and Service Delivery functions. Prior to joining the Company, Dave held various eCommerce and Infrastructure/Operations roles in multiple industries
Andrew Deitchman
Andrew Deitchman
Founder & CEO
The New Stand
Andrew is a successful entrepreneur as well as a thought leader in branding, marketing communications, and technology. In 2003 he founded Mother New York, one of the most successful and lauded creative agencies in the last Andrew Deitchman is a successful entrepreneur and seasoned executive across branding, marketing, retail and technology. Presently, he is the co-founder and CEO of New Stand, a chain of boutique convenience stores that is reimagining what the modern day “newsstand” should be. More than just a store, New Stand is a media platform, and its hybrid retail and media concept is challenging the retail model and giving new meaning to convenience.

Prior to New Stand, Andrew was CEO of Mother New York, one of the most successful and lauded creative agencies in the last decade, which he co-founded in 2003. Mother has grown to 160 employees and works with numerous high-level clients.

Andrew applies his experience and entrepreneurial passion to an array of ventures. In 2013, he founded White Pike Whiskey, which has won numerous tasting and design awards. Andrew also helped found Circle Media, a data management solutions company for the sports and entertainment industry that counts Notre Dame, ESPN, and Virgin among its clients.

Andrew is an advisor to many cutting edge tech companies such as Evrythng (evrythng.com), People Pattern (peoplepattern.com), and has spoken recently at the Cannes Lions Festival and Design Thinkers.Andrew Deitchman is a successful entrepreneur and seasoned executive across branding, marketing, retail and technology. Presently, he is the co-founder and CEO of New Stand, a chain of boutique convenience stores that is reimagining what the modern day “newsstand” should be. More than just a store, New Stand is a media platform, and its hybrid retail and media concept is challenging the retail model and giving new meaning to convenience.

Prior to New Stand, Andrew was CEO of Mother New York, one of the most successful and lauded creative agencies in the last decade, which he co-founded in 2003. Mother has grown to 160 employees and works with numerous high-level clients.

Andrew applies his experience and entrepreneurial passion to an array of ventures. In 2013, he founded White Pike Whiskey, which has won numerous tasting and design awards. Andrew also helped found Circle Media, a data management solutions company for the sports and entertainment industry that counts Notre Dame, ESPN, and Virgin among its clients.

Andrew is an advisor to many cutting edge tech companies such as Evrythng (evrythng.com), People Pattern (peoplepattern.com), and has spoken recently at the Cannes Lions Festival and Design Thinkers.

decade. Mother has grown to 160 employees and works with numerous high level clients. Andrew applies his experience and entrepreneurial passion to an array of ventures. In 2013 he founded White Pike Whiskey which has won numerous tasting and design awards. Andrew also helped found Circle Media (circlemedia.com) - a data management solutions company for the sports and entertainment industry that counts Notre Dame, ESPN, and Virgin among its clients. Andrew is an advisor to numerous cutting edge tech companies such as Evrythng (evrythng.com), People Pattern (peoplepattern.com), and has spoken recently at Cannes Advertising Festival and Design Thinkers.
Cedric Clark
Cedric Clark
VP, Store Operations
PetSmart
Cedric Clark joined PetSmart in October 2015 as vice president of Store Operations. He has more than 15 years of experience in retail management with eight years of experience in Operations. Prior to joining PetSmart, Cedric spent more than 13 years at Walmart and held several leadership roles within Asset Protection & Operations. Cedric’s last role at Walmart was a Regional Vice President managing $12B in revenue and leading over 45,000 associates within his business unit. Cedric has served on several boards including, but not limited to Feeding America, Chicago Lurie Children’s Hospital Foundation, Chicago Urban League, Boys & Girls Club, etc.

Cedric has a proven record of leveraging internal and external partnerships to improve financial performance, promoting sales growth and market penetration by leading highly regulated, complex facilities to higher performance and analyzing market trends and research competitor offerings to create optimal pricing strategies. Cedric has also foundationally championed talent planning as well as diversity and inclusion.

He earned his bachelor's degree from Washington State University while playing basketball for the university four years. Cedric played professional basketball after college in New Zealand and Brazil. Cedric a proud pet parent to a Chihuahua Terrier Mix named Jett.
Tamy Duplantis
Tamy Duplantis
VP of IT
Le Duff America
Tamy leads technology and innovation for Le Duff America with a brand portfolio including La Madeleine, Bruegger’s Bagels, and Mimi’s Café. With over 30 years solving business challenges through technology, she has been a tremendous change-agent in leading brand growth strategies, building teams that deliver results, and implementing integrated platforms that elevate performance with Main Event Entertainment, Potbelly Sandwich Works, Applebee’s, and T.G.I. Friday’s. She led business development providing cyber security and PCI compliance at VendorSafe Technologies and provided back office platforms to operate the business and realize profitability at CrunchTime Information Systems. Tamy’s career began as a software engineer in the telecommunications industry upon receiving her BS from the University of Texas and MBA from Nova University.
Kari Harkins
Kari Harkins
Senior Director, Store Operations
DSW

Kari is the Sr. Director of Store Operations and Communication at DSW, as part of the Customer Operations Team.  Kari has been with DSW for 2 years.  In her current role, Kari and her team are responsible for all daily Store operations and communication as well as the execution of projects making the DSW Mission, Vision and Strategy come to life for the customer.  Prior to DSW, Kari was with Limited Brands for 25 years in a multitude of Home Office and Field roles, most recently as the Zone Vice President for the North.  Kari is passionate about the external and internal Customer experience and how that comes alive at DSW.  She and her team are looking for opportunities every day to make that a reality at DSW!

Rich Stefani
Rich Stefani
VP of Information Technology
Smart & Final Stores
Rich Stefani is a corporate executive with over 20 years of experience. His areas of specialty include strategic planning, portfolio strategy, new market entry, new store growth, information technology, application development, mobile technology, supply chain optimization, marketing analytics, advertising effectiveness, and store operations within the retail industry. He has strong industry experience in grocery, soft-lines, hard-lines and Internet-based businesses with measurable results as a change agent. Rich also has strategy consulting experience working with Fortune 500 companies where he led multiple revenue generating projects for clients.

Currently, Rich leads information technology strategy, innovation and direction. He manages application development in store systems, pricing, promotions, ordering, receiving, transportation scheduling, business intelligence, payments, reporting and mobile technology. He has held several executive and management consulting roles prior to this position. Rich has managed hundreds of successful projects throughout his work experience and across business areas with a focus on innovation, revenue generation, cost savings and speed to value.
Beth Rick
Beth Rick
Director, Customer Portfolio Transformation
DSW
As the Director of Transformation, Beth is responsible for leading the transformation efforts in support of DSW Inc. mission, vision and strategies.  Her team consists of functional subject matter experts across the business who serve as sponsors and team members on projects impacting multiple areas of the business.  Their role is to identify areas of true transformation, define impact to business units, create business processes and tools to improve and simplify user experience, and influence others to change the way we think and feel about how we work.  They also partner with the business to define, measure, and maximize project benefits on an on-going basis.  In short, they act as a catalyst for change and continuous improvement across DSW Inc.

Beth has been with DSW for three years.  Prior to her role as Director of Transformation, Beth served as the IT program manager to deliver the omni-channel capabilities of Buy Online Pickup in Store and Buy Online Ship to Store.
Sarah Furnari
Sarah Furnari
VP, Retail Experience
BEHR

As the Vice President of Retail Experience for Masco Architectural Coatings, Sarah Furnari leads strategy and operations for the BEHR and KILZ brands in-store. Sarah has been with Masco since 2005, and prior to that, with Sherwin Williams for 12 years in a variety of positions including starting as a Formulator in the Consumer Brands lab, Process Engineer, Purchasing Manager, and ultimately a Product Manager.  Sarah has a Bachelor of Science in Chemical Engineering, a Bachelor of Arts in Psychology and a Master of Business Administration in Marketing.

Catherine Mccabe
Catherine Mccabe
VP, Sales, Operations and Learning and Development
Teavana at Starbucks
Catherine McCabe is a dynamic leader with a proven reputation for building high performance teams while exceeding revenue, profit and customer satisfaction goals. Catherine currently serves as the Vice President of Sales, Operations, and Training for Teavana at Starbucks. Prior to this role, she’s held a numerous roles at leading retailers such as Harry & David, Williams-Sonoma, Limited Brands and Gap Inc. Catherine holds a Bachelor of Arts from Harvard University.
Leslie Grandy
Leslie Grandy
Senior Director, Mobile Apps, Digital Media & Advertising
Best Buy
Leslie Grandy combines 20 years in technology product marketing and development with 13 years of previous experience in motion picture and television commercial production to create innovative solutions that drive measurable results for both B2B and B2C companies.

Grandy currently serves as the Senior Director at Best Buy’s Seattle Technology Development Center, where she leads the mobile apps, digital media and advertising product teams. Prior to Best Buy, Grandy was the SVP, Digital Media Product and Development for Discovery Communications, where she led the teams responsible for delivering the companies owned and operated experiences across web, mobile and TV Everywhere platforms.

As Vice President, Product Development at T-Mobile, Leslie led the launch of the first Android/Google developed phone, the T-Mobile G1, and shepherded the release of no less than six versions of the company’s iconic Sidekick device, deemed by Forbes.com as a “Hall of Fame” handset along with the Razr and iPhone. Realizing innovation is a hallmark of Leslie’s development teams, as further illustrated by the launch of the first BlackBerry device in a flip form factor. On the service side, her product development team included the T-Mobile franchise service, My Faves, which grew under her leadership to over 10 million subscribers. Prior to her tenure at T-Mobile, Leslie served as the Senior Director, Apple Online Stores, Americas, where she was responsible for driving online sales from Apple.com.
Sandra Andrews
Sandra Andrews
Senior Director, Product and Customer Experience
Microsoft Corporation

Sandra is a customer focused, results oriented, collaborative leader with entrepreneurial spirit. Nearly 20 years in the technology industry, Sandra has experience in business development, product management, customer experience, sales, visual merchandising and marketing. She is known for her ability to get stuff done, driving programs, products and opportunities from vision to launch to execution. Her strong track record is coupled with an uncanny ability to create win-win relationships building trust and developing partnerships that benefit all including the customer. Sandra is currently with Microsoft running Marketing & Experiences, focused on the end-to-end customer journey across Microsoft Direct. Her recent projects have her gaining expertise in eSports and Virtual Reality. Sandra is married with 4 children (11,9 and twin 2 year olds) and adores spending time with her family with a passion to capture the moment digitally (photography) to hold on to them.

Jennifer O’Beirne
Jennifer O’Beirne
Senior Director, Customer Experience and Merchandise Marketing
Staples
Tara Maffeo
Tara Maffeo
Director, Store Innovation
Gymboree
Tara Maffeo leads store technology, training, and operations as the Director of Store Innovation at Gymboree. Focused on delivering exceptional in-store experiences for both customers and store teams alike, her team supports the Gymboree Corporation's 1300 locations and the Gymboree, Gymboree Outlet, Crazy 8, and Janie and Jack brands. Tara Maffeo has led the successful launch of several ground-breaking initiatives, including: global in-store communication, mobile technology roll out, multi-channel VoC program, and a reporting/analysis dashboard tool for the field. On the weekends you'll find Tara out at the barn riding her horse Felix, or hiking one of the many beautiful Bay Area trails.
Keri Voke
Keri Voke
Senior Manager, Multi Channel
Walmart

Keri Voke is passionate about connecting the digital and physical world. As a senior manager of multichannel strategy for Walmart, Keri is responsible for creating customer facing experiences that add value for both our customers and associates every day. She is currently focused on the Sam's Club member experience and using in-club technology to drive member engagement in multichannel. Previous to her current role, Keri worked on the mobile strategy team at Walmart, focusing on customer centric app features such as store maps, mobile checkin, and mobile payment.

Dean Handspiker
Dean Handspiker
VP Design - Product and Store Development
Indochino
Dean Handspiker is responsible for the overall vision, look and feel of INDOCHINO’s showrooms and assortment.

In the last two years he has designed and opened thirteen INDOCHINO showrooms across the United States and Canada with five more planned for 2017. Dean has created environments that add value to the Made-to-Measure experience that are both inspirational and accessible. His focus has recently shifted from Retail Operations to now lead the product team toward an expanded range and new categories.

Prior to joining INDOCHINO Dean has held senior Marketing, Visual Merchandising and Design roles internationally with Club Monaco in Canada, Esprit in Germany, Bata Shoes in Switzerland and Gloria Jeans in Russia. With each brand he has led or contributed to new concepts, repositioning and rapid expansions.
Carl Chang
Carl Chang
Director, Retail Operations
Best Buy
Angela Gearhart
Angela Gearhart
Senior Director, Retail Experience and Design
Sleep Number
Angela is shaping Sleep Number’s future, by leading the vision and strategy to transform the Sleep Number brand and the mattress shopping experience. Today, the Sleep Number store creates a consumer-centric, technology driven environment that transforms a purely rational shopping experience to one that maximizes both rational and emotional appeals, differentiating the experience from all competitors.

Sleep Number is considered "best in class" retail leadership, resulting in over twice the productivity of the industry average. Gearhart has transformed the entire Sleep Number retail portfolio resulting in Sleep Number’s productivity consistently ranking among the top 10 retailers in the U.S.. The store experience has also been honored by the Association for Retail Environments for Outstanding Store Design in 2012, 2015 and 2016.

Not only has she transformed the mattress shopping experience in store, but over the last four years launched new product innovations and positioned Sleep Number, as a leading consumer technology company at events such as the Consumer Electronics Show. In 2017, this one-of-a-kind technology integrated experience exceeded company objectives, driving over 3B media impressions and out of 3800 exhibits, Sleep Number was named top four “Best of CES” by EXHIBITOR Magazine.

Honored with the 2016 Retail Innovator Award by Retail Touchpoints and the 2015 Design Influencer Award from design:retail Magazine, Gearhart drives to influence the industry to think differently and change the perception of how consumers shop for a traditionally commoditized product, from just a purchase to truly an immersive experience. Her experience also includes end-to-end holistic marketing strategies for international retail brands - Rainforest Café, Monsoon, Pet Food Warehouse, Kohler, Nike, Callaway Golf and West Marine.
Ryan St. Mary
Ryan St. Mary
Director of Stores
GANT
Ryan St.Mary is the Director of Stores for GANT. In this role, Ryan is responsible for creating and executing the company’s North American retail strategy including overseeing all facets of the store experience including merchandising, marketing, customer experience, operations, and human resources.

With 20 years of leadership experience in retail, merchandising, operations, and P&L management, Ryan has previously worked with strong consumer brands, including, giggle, Cole Haan, Esprit, Gap Inc, and Nordstrom.
Shelly Langa
Shelly Langa
VP, Head of Stores
Chico's
Shelly has over 30 years of retail experience. She has held various leadership positions with the GAP, Bath & Body Works and Limited Express working in both Frontline and Outlet businesses. She started her career with Chico’s in 2006 as a Regional Sales Manager, elevated to Senior Regional Manager and then promoted to VP Head of Stores in fall of 2013 overseeing 600+ stores.

Shelly directs the overall store sales, talent and operations. Responsible for Store’s P&L, building and leading teams, communication, assessing business needs, developing solutions, driving implementation, ensuring organizational alignment and streamlined execution. She works collaboratively with cross functional business partners to deliver initiatives and results.

Shelly knows and understands the customer both internal and external; her career has been focused on hiring, developing and empowering high performing teams that deliver results.
Michelle Martin
Michelle Martin
Head of Stores, Operations & Communications
White House Black Market
Nikki Easterday
Nikki Easterday
Experience Design Manager
Recreational Equipment, Inc. (REI)
Experience Design Managers at REI, Nikki Easterday and Matthew Powell are submersed in creating the customer experience through new shop designs with reinvented navigation, service operations, engagement and education. Through customer research in tandem with collaborative and iterative design process', they create a new way for customers to discover Camp and Bike at REI.

Nikki holds a B.S. In Design, Visual Communication & Presentation from University of California, Davis where her passion for design systems was cultivated.
Matthew Powell
Matthew Powell
Experience Design Manager
REI
Experience Design Managers at REI, Nikki Easterday and Matthew Powell are submersed in creating the customer experience through new shop designs with reinvented navigation, service operations, engagement and education. Through customer research in tandem with collaborative and iterative design process', they create a new way for customers to discover Camp and Bike at REI.

Matthew has over 20 years of retail experience starting from small mom-and-pop surf shops to such industry giants as Abercrombie & Fitch, Pacific Sunwear, Eddie Bauer and now REI.
Tallie Kawahara
Tallie Kawahara
VP, Stores
Soma Intimates
Ms. Tallie Kawahara has been Vice President of Soma Intimates, LLC, a division of Chico's FAS Inc., since August 2013 and is responsible for overseeing all aspects of store strategy, operations and customer engagement. Ms. Kawahara has over 25 years of retail experience in various roles in the specialty retail environment with companies such as Banana Republic, Ralph Lauren, Maxmara and Fred Segal. Ms. Kawahara has held every title in the field from associate to Regional Manager and worked with various product categories from men's and women's apparel and accessories to intimates, home and children's.
Catherine Mouttet
Catherine Mouttet
Creative Director, Digital
David’s Bridal
Catherine Mouttet is a the Digital Creative Director for David’s Bridal. She has created Omni Channel creative and experiential instore engagement design for iconic lifestyle, fashion and beauty brands including Bloomingdales, Bumble and Bumble, Sephora and Redken.
HeeSoo Kim
HeeSoo Kim
Architectural Designer
Dunkin’ Brands
HeeSoo brings 20 years of experience in Architecture and Design & Construction industry. She joined Dunkin Brands Inc., in June 2013. She leads and manages Baskin Robbins store design in US and international markets and recently has developed new store image for International Baskin Robbins stores. She is currently working on new market entry stores and test stores with new concept in Japan, China and UAE. Originally from Seoul, Korea, she finds inspiration in working in cross cultural design environment.

Prior moving to Dunkin Brands in 2014, she began her career in architecture/interior design firms as an interior designer from 1998. Her experience varies in design projects like corporate offices, residential, institutional and health care.

HeeSoo is a certified Interior designer (NCIDQ) and holds master degree in Interior Architecture from Rhode Island School of Design in Providence RI.
Eric Esparza
Eric Esparza
Manager, Store Design & Construction
Eddie Bauer
Hilary Milnes
Hilary Milnes
Senior Reporter
Glossy Media
Kari Hamanaka
Kari Hamanaka
West Coast Retail and Technology Editor
WWD

Kari Hamanaka is WWD’s West Coast Retail and Technology editor. She is based out of WWD’s Los Angeles bureau, where she covers retail and the intersection of fashion and technology for the trade publication. Prior to joining WWD, Hamanaka has covered the restaurant, action sports, hotel, auto, advertising, legal and commercial real estate industries for publications such as the Orange County Business Journal, Daily Journal and California Real Estate Journal.  

Michelle Grant
Michelle Grant
Head Of Retailing
Euromonitor International
Michelle Grant is the Head of Retailing at Euromonitor International. In her role, Michelle has direct responsibility over Euromonitor’s research on the retailing industry, conducted in 80 countries. She also manages a team of analysts who produce insights into the retailing industry through articles, reports and multimedia. The mission of the retailing team is to explain how the world will shop. She works closely with clients throughout the retailing ecosystem, providing insight into consumer trends and market performance to help them make informed, strategic business decisions. 

Michelle is a 2017 Women2Watch honoree. She has shared her thoughts on the global retailing industry in a range of publications, including the Wall Street Journal, The Economist and the Financial Times. She is a well-known public speaker with presentations at ShopTalk, Recon Latin America and Retail Asia.

Previously, she was a Travel Research Manager and a Research Analyst for Latin America. Michelle has a Bachelor’s of Arts in Economics and Finance from Washington University in St. Louis.
David Garcia
David Garcia
Director of Retail Experience Innovation
Verizon
David Garcia is Director of Retail Experience Innovation at Verizon, responsible for defining brand strategy, store experience, and leading retail transformation programs for Verizon’s marketing organization.

In the last year, David has tackled projects that have addressed long-standing consumer pain points with a focus on building customer engagement.  He recently led the development of Verizon’s new concept design and store of the future at Garden State Plaza Mall in New Jersey.  His scope includes: Omni channel strategy, digital retail, mobile app development, space planning, merchandise planning, product experience, retail interactive, customer experience, human interaction design, and "store of the future” at Verizon’s 1,700 company and 16,000+ franchise/wholesale retail locations.

Formerly he served as Director of Retail Sales & Operations leading more than 1,000 employees across 40 locations in Virginia and North Carolina. David started his career as a retail representative to pay his way through college and worked full-time while attending undergrad. 

A recognized thought leader on the role of data and personalization in retail, he earned a B.A. in English from St. John's University and is currently pursuing his M.B.A. at Cornell University.  David resides in Jersey City with his wife Miriam, a Peace Corps veteran and full-time medical student, and their English Bulldog Brody.
Katie Baubie
Senior Visual Merchandising Manager
REI
Craig Witsoe
Craig Witsoe
CEO
Elo
Craig Witsoe has been the Chief Executive Officer of Elo since 2012.  Prior to Elo, Mr. Witsoe led efforts in various aspects of retail technology for over 20 years, with global experience in digital displays and retail commercial lighting.

Building on Elo’s 40 years of touchscreen innovation and over 20 million global installations, Craig has led Elo’s latest generation of innovation focused on bridging the physical store and on-line shopping experience. Elo is making in-store e-commerce a reality with its industry leading commercial touchscreens, cloud-based Eloview content delivery software, and EMV payment integration.  Elo has also modernized the world of interactive POS technology with its aesthetically pleasing, yet durable, new systems. 

Working with some of the largest retailers around the world, Craig is in a unique position to see the best in-store digital interactive experiences, approaches to in-store on-line shopping and, more importantly, what retail will look like in the coming years.

Learn more about Craig and connect with him on LinkedIn at www.linkedin.com/in/craigwitsoe
Mike Tippets
Mike Tippets
VP, Media Services
Hughes
Mike Tippets is vice president of the Hughes Global Media Group, a product and solution division of Hughes. Mr. Tippets assumed this position in January of 2010and in this capacity he is responsible for the development of managed services, software applications and other solutions based on Hughes digital media products and technologies.

Previously, Mr. Tippets served as president of Helius, which was acquired by Hughes in 2008 and became fully integrated into the Hughes family in January2010. As a leading provider of business-class IP video solutions, the former Helius provided solutions for training and learning, digital signage, and corporate communications to business customers around the world. Mr. Tippets is a 25 year veteran of the high-tech industry and brings a dynamic and passionate vision of what IP solutions can provide for businesses in the 21st century.
Pete Blair
Pete Blair
VP, Marketing
Applause
Peter Blair has been with Applause since October of 2015, serving as VP of Marketing. In this capacity, Pete has brought his 20+ years of hands on experience to Applause in order to solidify a marketing vision that encompasses all that Applause offers to it's enterprise level customers and their digital experiences.

Prior to Applause, Pete served as VP of Global Marketing for TradeStone Software and Head of Marketing for Kiva Systems, which was acquired by Amazon. He earned a Bachelor’s Degree in Operations Research & Industrial Engineering from Cornell University.
Kevin Swanwick
Kevin Swanwick
Senior Director
Manhattan Associates Retail Solutions

Kevin Swanwick has 30 years of experience in the retail technology and store systems sector, spanning multiple generations of technology and nearly all aspects of software sales, marketing, design and delivery. Kevin is currently senior director of retail solutions at Manhattan Associates, where he oversees stores systems and helps clients address today’s omni-channel retail challenges.

Tristan Rogers
Tristan Rogers
Founder and CEO
Concrete
Tristan Rogers is the founder and CEO of Concrete. Tristan started his career in software back in the early 90s, when he embarked on the UK's first "multi-media" Masters course in Oxford. Whilst on the course, he set up his first company, and within 18 months, counted Diageo, the drinks conglomerate, and The Royal Mail as customers.

Concrete was founded in 2005 after a chance encounter with an executive from Marks and Spencer, a $15bn revenue retailer based in the UK. Tristan saw an opportunity to provide a SaaS platform that could help them work smarter with their franchise partners in the 28 countries they were trading. Within a few years, Concrete had recruited many of the UK's leading retail brands, and also Gap, as its first US customer. Since then, Concrete has grown significantly, with the US now its largest market.

Tristan remains focussed on the advancement of Concrete's Retail Intelligence Platform, and close to a number of key business accounts day to day.
Tony Bynum
Tony Bynum
Director of Strategy and Innovation
RTC
For over 25 years Tony has helped companies and organizations connect with users of products, services and experiences through user-centered design for clients across a wide range industries. As Director of RTC’s Innovation and Strategy group, Tony works with both retailers and brands to explore and frame the next generation of consumer retail experience. Trained as a Growth and Innovation Strategist, Tony translates consumer, shopper and user insights into strategic principles that inform transformational and game changing strategies for growth.

Tony holds Master’s Degree in Human-Centered Design with a focus in Innovation Planning from IIT's Institute of Design. He also holds MBA from Lake Forest Graduate School. Tony has completed Masters course work in Organizational Psychology & Development at The Chicago School of Professional Psychology. Tony is an adjunct professor at The Institute of Design and is also a visiting a professor in Business Innovation and Design Thinking at CEDIM Mexico.
Matt MacInnis
Matt MacInnis
Founder and CEO
Inkling
Matt MacInnis is Inkling’s founder and Chief Executive Officer. He founded Inkling in 2009 on a mission to make the world smarter with mobile technologies, and has built it into the market leader in workforce enablement. Today, Inkling is the leading field operations management system for retail, restaurants, and other industries.

Before Inkling, Matt spent eight years at Apple, where he ran the company’s education market development organization, based in Beijing. Matt subsequently returned to Apple’s California headquarters to coordinate Apple’s growth in education globally.

A native of northeastern Canada, Matt earned a degree in Electrical Engineering with a Citation in Mandarin Chinese from Harvard University. Both Matt and Inkling are based in San Francisco.
Tom Dolan
Tom Dolan
SVP
MaxPoint Solutions Group
Tom leads MaxPoint’s efforts to deliver strategic growth for the company’s largest client partners. He is responsible for the development and deployment of data intelligence products for application across shopper experience initiatives, long-term customer engagement, and media strategy.  Before joining MaxPoint, he held senior management roles at an industry-leading behavioral targeting company and within some of the biggest ad agencies in the US.  Tom earned his BA from the University of Notre Dame.
Jim Barnes
Jim Barnes
Senior Managing Partner, President, CEO
Enspire Commerce
Jim Barnes is a leading expert in supply chain management from source to consumption. He co-founded enVista in 2002 in response to market demand for comprehensive supply chain consulting services, and he has spent the last 20 years successfully deploying supply chain and enterprise solutions and synchronizing material and information flow for Fortune 500 companies. Barnes is also CEO of Enspire Commerce, an enVista company that provides cloud-based, omni-channel, customer engagement solutions on a single platform.

Barnes has consulted companies in retail, wholesale distribution and e-commerce industries. He has worked with companies such as Sephora, hhgregg, Sur La Table, Shopko, Tory Burch, Nature’s Best, Payless Shoes, Boot Barn, Brightpoint, Gulf-States Toyota, Wal-Mart.com, Genesco, Hibbett Sports, Modell’s and Sport Chalet. His expertise includes all areas within the extended supply chain, including global supply chain network design, strategic facility design, international and domestic transportation management, labor management, organizational change management and supporting supply chain and execution technology.

Prior to founding enVista, Barnes was the Executive Vice President and co-founder of Q4 Logistics. He also held the position as Manufacturing Practice Manager at Tompkins and Associates. He has a bachelor’s degree in mechanical engineering from Purdue University and a master’s in business administration from Cal Poly.

Outside of work, Barnes enjoys flying, kite surfing, racing, running and great wine.
Chris Taylor
Chris Taylor
CEO
Square Root

Chris Taylor is founder and CEO of Square Root, where he leads the company’s long-term growth strategy. Passionate about empowering companies to optimize operations and make smarter decisions, Chris founded the company in 2006 with the goal of making business data accessible, understandable and actionable. Under his leadership, Square Root developed its store relationship management (SRM) platform, CoEFFICIENT, which helps the world’s leading automotive and retail enterprises align their organizations, increase transparency, encourage collaboration and improve store performance. A testament to Chris’ commitment to culture, Square Root was recognized as the 2015 2nd best small workplace in America by Fortune magazine. Chris has more than 20 years of experience serving in operational and strategic roles for leading technology and automotive companies including Trilogy, CarOrder, TrueCar and Brighthouse. He earned his degree in Mathematics/Computer Science and Cognitive Psychology, graduating Phi Betta Kappa from Carnegie Mellon University. 

Jim O’Farrell
Jim O’Farrell
Senior Product Marketing Manager
Smartsheet
Jim is a senior executive with more than 25 years of proven enterprise software marketing, sales, and business development leadership. As a Software industry veteran with proven leadership and strong operational skills, his commitment to "voice of the customer" program management is foundational to his ability to build and lead high performance marketing teams in the enterprise software industry. Prior to Smartsheet, Jim was the director of product marketing for Winshuttle, and his leadership in the software industry has included executive management roles with Talisma, Captura (Concur) and SQLSoft (as founder). Jim initiated his career in enterprise software solutions with IBM Corporation and Lotus Development in sales engineering and business development roles.
Anthony Perez
Anthony Perez
VP, Design, Business Development, Strategy
HARBOR
Passion, focus, creativity and true leadership is what drives me in my design process. Beautiful, conscious, business-savvy retail places consumers care about is not by chance but the result of hard work and mutual trust teams. 25+ years of retail design and architectural experience has taught me 3D innovation requires constant listening, learning, creativity and inspiring teams and clients to the best possible long term results.

I am a designer, architect and LEED AP with a passion for Alternative Format. I started in high design boutique firms. I have been an associate partner in larger architecture firms, started a retail agency designing for Nike and been the America's Environmental Creative Director for FITCHGlobal. Most recently I was Director of Concepts for the Americas Store Design bringing the agency model into Starbucks. My nimble, talented team developed Alternative Formats for The America's exploring ways to elevate the brand while bringing experience and sustainability to customers wherever they are. Starting with drive-thru Containers, we developed 52 locations across (3) building types and (3) continents. We created and delivered small-digital, high experience/low cost, mobile, portable, launched new SBUX retail brands,all catalog furniture and FF&E, NetZero Standards, and most of all created the highest expectation of what can be accomplished at velocity and how to do it driven by the Starbucks brand as it changed and evolved.

And now I am excited to be at HARBOR. I believe the model we have created is incredibly potent and the only successful retail creation format through Integrated Design: An agency model with embedded digital intelligence and experience woven into immersive design with a rapid modeling and prototyping process delivering incredible speed, coordination and the ability to scale globally. I am excited by the future and here to start talking about your top aspirational pursuit..... Anthony
Jen Peel
Jen Peel
Executive Director, Product Innovation
The Garrigan Lyman Group
Jen has over 15 years of digital experience, delivering award-winning advertising and marketing products, software, content, and retail experiences. She has worked on digital consumer experiences in brick-and-mortar environments throughout her career, including large-scale environmental, multimedia solutions for Las Vegas casinos, enterprise executive briefing centers, and museums. Her varied talents and experience have led her to product innovation and leading that line of business at The Garrigan Lyman Group (GLG). Some of GLG’s recent innovations have been in digital retail, mobile apps, virtual reality and augmented reality, and glass/touch interfaces. Jen’s clients have included MGM Grand, Microsoft, T-Mobile, California Closets, EMP Museum, LG, and Syniverse.
Jaime Bettencourt
Jaime Bettencourt
Sr Vice President, Premier Accounts
Mood Media
Jaime is an accomplished senior-level leader recognized for designing world-class customer experiences for leading lifestyle brands. She has a track record for leading marketing and sales teams and leveraging media and technology solutions for enterprise level clients across multiple vertical industries.

For the last 17 years, she has been in various marketing, branding and sales leadership roles and has worked with global organizations to enhance in-store experiences through targeted brand initiatives and marketing strategies supported by customer insights and analytics. During her tenure with Mood Media, she has advanced her role throughout the organization, now overseeing a $68 Million sales channel comprised of national and global accounts.

Jaime has been a valued partner for clients such as AT&T Mobility, Coca-Cola, Target, Macy’s, Sephora, TJX, CVS, Lowes, Sprint, Nike, Chipotle, Darden Restaurants and JP Morgan Chase. Some of her key accomplishments include leading the team that designed the AT&T Experience Stores’ audio identity and working with Coca-Cola’s retail design team to enhance their digital signage strategy by incorporating top music artists into their visual displays.

She has been featured in numerous publications, including Women's Wear Daily, as well as in SMB Retail Technology News, Chain Store Age, Mobile Strategies 360, STORES and Hotel Business. She has also been a contributor to the blog, Sharpheels.com, a website dedicated to content that supports and empowers professional women.
Scott Sobera
Scott Sobera
SVP, Sales
Help Lightning
Always up for a good challenge and open to innovative solutions, Scott’s career has led him to work with a variety of companies in sales leadership roles, including Accelarad (now Nuance Communications), Optimal Readings (now Aris Radiology), Awarix (now McKesson), ComFrame (now NWN), The Trizetto Group, Nichols TXEN (now CSC Healthcare Solutions Group), and others. Scott has a nuanced ability to understand, communicate and deliver software technology solutions to individuals and business that can benefit from them the most. His impressive resume of 20+ years of value-creating relationships has led him to Help Lightning, a Birmingham-based technology company where he currently serves as a Senior VP of Sales. Help Lightning is a virtual presence technology company that leverages a mobile merged reality video app for the service industry. Scott holds a bachelor's degree from Auburn University.
Pavan Narkulla
Pavan Narkulla
Founder & CEO
Big Lynx
Victoria Rose
Victoria Rose
Director, Software Sales for Specialty & General Retail
Pomeroy
Victoria Rose brings 30 years experience to her role at Pomeroy, working closely with retailers of all sizes to optimize their retail technology investments. Focusing on unified commerce and the latest technologies to support these initiatives, Victoria and her team are enabling retailers to achieve their “store of the future” with Enactor, the leading digital store transformation platform.
Noel Gartman
Noel Gartman
CEO
Targapoint
Noel Gartman has 3 decades of experience building high growth companies including 2 high tech start-up to IPO successes as well as companies in social media marketing, 3D animation, 3D medical imaging, next generation 911, cognitive analytics, advertising and specialty retail. Mr. Gartman has his International MBA from the USC Moore School of Business.
Jeff Cashman
Jeff Cashman
SVP, Business Development
Manhattan Associates
Jeff Cashman serves as Manhattan Associates' senior vice president of business development. Mr. Cashman joined Manhattan Associates in January 2005 from MAPICS, a publicly traded company that specializes in enterprise resource planning software solutions for manufacturing companies, where he served as vice president and general manager of international operations. While at MAPICS, he also served as their vice president of professional services and chief marketing officer. Prior to MAPICS, Mr. Cashman held senior executive positions at Viewlocity, a supply-chain event management software solutions provider and as senior vice president of marketing and business development at McHugh Software (now Red Prairie). Mr. Cashman started his career with Accenture, where he spent more than a decade in their distribution/logistics software organization and supply chain strategy practices. He is a graduate of the University of Illinois. - See more at: http://www.manh.com/about-us/leadership-team#sthash.6lWtxvwg.dpuf
Neil DuPlessis
Neil DuPlessis
E-Commerce Operations Manager
Guess?, Inc.
Laura Ehret
Laura Ehret
Sr. Director, Strategic Partnerships
ALSAC / St. Jude Children’s Research Hospital
Laura Ehret currently serves as Senior Director, Strategic Partnerships at ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital. Included in her duties are leading the New Business Development and Sports Marketing efforts. With New Business, Laura’s team is responsible for prospecting and securing new corporate partners to raise funds for St. Jude Children’s Research Hospital. On the Sports Marketing side of the business, she utilizes her exposure to all sides of the sports industry – agency, league, client and now partner – to increase St. Jude’s presence within the sports world. 

Laura came to Memphis from the NBA league office in New York, where she worked in Global Marketing Partnerships with particular focus on NBA league events such as All-Star Weekend, Finals, Draft, Summer League and Global Games.

Prior to the NBA, Laura spent the majority of her career at sports marketing agencies Elevation and IMG, specializing in client services as well as sponsorship strategy and negotiation. Clients include significant brands in the American landscape – M&M’S, Budweiser, General Mills, The Home Depot – where she was integral in both strategy and activation on their properties, particularly in the NASCAR space.
Rob Bogan
Rob Bogan
VP International Systems & Store Systems
Williams-Sonoma
Matt Marcotte
Matt Marcotte
Founder, M2 Collaborative
M2 Collaborative
Matt has spent 26 years building, scaling and running global businesses at some of the best brands in the world like Apple, Gap and Tory Burch. He is the founder of m2 Collaborative, a consultancy built to help brands unleash their potential through creating transformational internal and external customer experiences.
Dennis Vandel
Dennis Vandel
VP, Store Wages/WFM
Foot Locker
Dennis Vandel is currently the Vice President Business Analysis & Productivity for all banners within Foot Locker North America. Dennis also leads the WFM team for Foot Locker North America. He has over 30 years’ experience in specialty retail, encompassing positions in Operations, Human Resource, and Finance. Dennis was Foot Locker’s business owner for the successful implementation of a complete Workforce Management system throughout all banners of Foot Locker North America. He was instrumental in leading the Foot Locker Europe division through the WFM implementation in over 20 countries. Dennis has developed a proprietary store hours modeling process used in conjunction with the WFM system to help drive an effective customer experience throughout the Foot Locker stores worldwide. He is the recipient of multiple Executive Leadership Awards for his work on store productivity improvements and identifying opportunities through the use of business analytics including his most recent achievement as a 2017 Retail Innovator Award winner. Dennis’s education includes an MBA and a BSBA in Financial Management.
Erin Dorshorst
Erin Dorshorst
Senior Product Marketing Manager
Salesforce Commerce Cloud
Erin Dorshorst is a Senior Product Marketing Manager at Salesforce Commerce Cloud, formerly Demandware, with a focus on store solutions. Previously with IBM and Toshiba Global Commerce Solutions, Erin has over a decade of experience in the retail industry serving in global sales and marketing roles. She has worked with retailers across segments and geographies to provide thought leadership on store technology and the changing consumer.
Emily Anciaux
Emily Anciaux
Product Marketing Manager
Facebook
Emily is passionate about growing businesses through digital marketing. As a Product Marketing Manager at Facebook, she develops the product strategy of a suite of direct response products including Facebook’s dynamic ads. Her goal is to build products that drive measurable sales for ecommerce and retail advertisers. Prior to Facebook, Emily managed multiple digital marketing channels for Wayfair, the Boston-based online home furnishings destination. Emily holds a B.A. in Political Science from UCLA and a M.B.A. from the University of Chicago Booth School of Business.
Gary Lombardo
Gary Lombardo
Senior Director, Product Marketing
TimeTrade
Gary is an accomplished marketing leader with over 23 years of experience leading global marketing efforts. His experience includes product marketing, demand generation, branding, and product management for startup and publicly held software companies offering cloud-based, enterprise solutions, including TimeTrade, Demandware, and CashStar. His subject matter expertise includes retail -- both ecommerce and in-store – for omni-channel and global commerce expansion. In his current role at TimeTrade, he leads product marketing where he’s focused on driving innovative customer engagement experiences for the world’s leading brands. Gary is a frequent speaker at industry events and quoted authority in industry publications, such as Internet Retailer, Multichannel Merchant, Retail Touchpoints, and Mobile Commerce Daily.
Maria Colacurcio
Maria Colacurcio
Senior Public Affairs Manager,
Starbucks
David So
David So
District Manager
LEGO Group
Ben Johnson
Ben Johnson
Director, Inventory Systems
Sur La Table
As the Director of Inventory Systems at Sur La Table, Ben leverages his robust understanding of the merchandise planning cycle, and supply chain operations, to provide technical solutions for complex problems and design more efficient business processes. Prior to Sur La Table, Ben worked in the buying offices for Macy’s Northwest division and he holds an undergraduate degree in Business Administration from the University of Washington.
Robyn Sande
Robyn Sande
Store Manager, District Trainer
LEGO Group
Paula Wyllie
Paula Wyllie
VP, Retail Design
Westfield
Paula is the Design Manager leading the inspiration and implementation of tenant design for the Westfield’s major US developments. Acting as the creative liaison between tenants, architectural consultants and inter-departmentally, Paula and her team work with a variety of tenant to enhance the tenant’s visual presence, promote interaction between brands and customers and deliver a seamless shopping and dining experience. Paula’s retail experience includes an extensive international portfolio. She served as the General Manager of Retail Design for Westfield London and Westfield Stratford, which served as the gateway to the London Olympics. Prior to that Paula was the regional leader for Retail Design for Westfield’s Australian Centers including Westfield Bondi Junction, a multi-level, multi-districted flagship center, In the US Paula led the retail design teams assisting tenants in the design and delivery of flagship and powerfully branded stores at the Westfield World Trade Center. Her most recent t projects include the retail design for the tenants at the major expansions of Westfield centers at Century City in LA, UTC in La Jolla and Valley Fair in Silicon Valley.
Jolie Katz
Jolie Katz
Director of Product Marketing
RichRelevance
Jolie Katz is the Director of Product Marketing at RichRelevance, creating and delivering go-to-market assets that drive demand and generate pipeline for the business. Prior to RichRelevance, Jolie worked in the Consumer Insights division of the Estee Lauder companies, where she was responsible for analyzing global market and consumer trends to deliver strategic recommendations and insight to a broad range of internal departments. She received her BS in Organization Leadership from the University of Delaware.
Fitz Tepper
Fitz Tepper
Writer
TechCrunch
Fitz Tepper is a writer at TechCrunch based in New York City. He writes about a wide range of topics including sports, hardware, payments, social apps, government legislation and more. Fitz also frequently does video interviews for TechCrunch, and has sat down with media personalities including Steve Wozniak, D.J Khaled and Casey Neistat. He is also a frequent technology commentator on CNN’s Los Angeles-based “CNN Newsroom”.
Eric Collier
Eric Collier
Head of Retail
Godiva Chocolatier
Jessica Wallace
Service Experience Manager
Nordstrom
Kristin Schoenstein
Kristin Schoenstein
Program Director
Future Stores
Kristin Schoenstein has been a Program Director with Worldwide Business Research since 2010 and has been producing events since 2004. She currently specializes in the retail and eCommerce sector where she heads up the Future Stores portfolio and eTail East. She also successfully launched and grew WBR’s customer experience portfolio. In her role, she is responsible for market research, content creation and speaker faculty management for each event. Prior to WBR, she produced events in the healthcare and pharmaceutical sector and got her start organizing educational programming for physicians. In her free time, Kristin heads out to the East end of Long Island where she enjoys fishing, boating and days at the beach with her husband and two daughters.
Gene Bornac
Gene Bornac
Vice President
Boston Retail Partners
Gene Bornac has more than 20 years’ experience and achievement within the retail and consumer products industries. His leadership experience includes managing individual specialty retail stores and a multi-unit chain at the district level. Gene also has extensive executive-level experience at consulting firms and retail technology companies. As a highly skilled project manager, he has created several product/project specific implementation methodologies and led many successful retail IT projects.
Brett Walker
Brett Walker
VP of Global Alliances and Solutions Consulting
Reflexis Systems, Inc.
Carl Theobald
Carl Theobald
CEO
RichRelevance
Carl brings more than 25 years of experience driving rapid growth for enterprise and cloud businesses through innovation, product vision and execution. He is responsible for extending RichRelevance’s leadership as businesses around the globe turn to RichRelevance for AI driven personalization and real-time recommendations. Before joining RichRelevance, Carl served as CEO of FollowAnalytics, an enterprise mobile marketing platform serving the retail, automotive and financial services sectors. Prior to FollowAnalytics, he served as CEO of digital commerce platform Avangate, growing the company 6x in just four years.
Aaron Birney
Aaron Birney
Director of Retail Design
M. Arthur Gensler Jr. & Associates, Inc.
Aaron is a designer who thrives on the fast-paced creative process of translating brands to the built environment. As a Retail Practice Area Leader, he also serves as a Studio Leader and Design Director for Gensler’s Los Angeles office. In more than a decade with the firm, Aaron has been responsible for a range of award-winning projects that have helped to redefine and elevate the brands with which he’s worked. Aaron believes in and promotes a holistic design approach that considers the many different opportunities to shaping a strong user experience. Utilizing his diverse design background, Aaron pairs an understanding of human behavior with the exploration of environmental, architectural, retail and graphic design solutions to create projects with user experiences that are as considered and cohesive as they are comprehensive.