Future Stores 2024
June 03 - 05, 2024
JW Marriott Los Angeles L.A. LIVE
Day Two: Delivering on Every Step of the Customer Journey: Thursday, June 22, 2023
7:30 am - 8:30 am Registration & Breakfast in The Innovation Lab
7:30 am - 8:30 am
Women in Retail
Adimika Owens -
Senior Director, Visual Merchandising & Design,
Floor & Decor
Retailer only. Sign up on site.
8:30 am - 8:35 am
Welcome Remarks
8:35 am - 8:50 am
Chairperson’s Opening Address
Steve Hart -
Founder & CEO,
DedON
8:50 am - 9:20 am
Panel: Staying Integrated Beyond the Store for a Full Omnichannel Experience
Mike Fogarty -
Founder & CEO,
Choice Market
Drew Green -
CEO,
Indochino
Nicole DeVeau -
Business Development Program Manager,
Lush Cosmetics
- Understanding the omnichannel customer journey to better serve in-store shoppers
- Analyzing different customer segments data for a more personalized customer experience
- Creating seamless online and in-store experience through integrated channels
9:20 am - 9:50 am
Case Study: Time Saving Technology Upgrades That Enhance the Customer Experience
Eileen Webb -
VP, Product Development,
The UPS Store
- Determining technologies that are trends versus true value-adds for the customer journey
- Embracing analytics for better customer journey mapping
- Leveraging technology to personalize experiences
9:50 am - 10:10 am
Smoothie Sailing Networking Break & Refreshments in The Innovation Lab
10:10 am - 10:30 am
Case Study Interactive: Peak Moments: Creating Unique Experiences to Build Brand Love
Paul Diamond -
Senior Manager, Store Design & Exhibits,
Microsoft Stores
- Understanding the omnichannel customer journey to better serve in-store shoppers
- Analyzing different customer segments data for a more personalized customer experience
- Creating seamless online and in-store experience through integrated channels
10:30 am - 11:00 am
Fire-Side Chat: Empowering Your Customer Journey through Robust Data & Analytics
Philip Amandola -
Director, Retail,
Casper
- Refreshing and identifying metrics relevant to the modern shopping experience
- Analyzing different customer segments
- Keeping the customer engaged in the data collecting journey
- Ensuring you’re focused on the right data
11:00 am - 11:30 am
Fire-Side Chat: Behind the Storefront: Optimizing Retail Operations for the Best Store Experience
Freddy Cameron -
Senior Director, Retail Operations,
Cookies
- Navigating issues of inventory and what that means for the customer in the store
- Creating a long-term strategy that operationally integrates all retail functions and the store experience
- Understanding and troubleshooting how operational disruption impacts the omnichannel journey
11:30 am - 12:00 pm
Fire-Side Chat: Navigating Retail Growth in a Challenging Real Estate Market
Chad Lundeen -
VP, Real Estate,
Saatva
- Understanding where your customer is and the different market opportunities to unlock
- Leveraging opportunities in the current commercial real estate market
- Personalizing approach for different markets
12:00 pm - 12:30 pm
Bubbles & Bites Networking Break & Refreshments in The Innovation Lab
12:30 pm - 1:00 pm
Pitch Your Problem! Peer Led Interactive Problem Solving
Have a problem you wish you could get a variety of your peers to help brainstorm solutions? You’re at the right place! We will have select attendees to share a problem they’re currently trying to solve and leverage the wide breadth of knowledge in the room to trouble shoot ideas!
1:00 pm - 1:45 pm
Networking Lunch for All Attendees
1:45 pm - 2:00 pm
Store Tours
(Pre-registration is required for all tours. Retailer-only.)
2:00 pm - 3:00 pm Store Tour F: Starbucks Reserve Roastery *at capacity*
2:00 pm - 3:00 pm
Store Tour G: Glossier
2:00 pm - 3:00 pm
Store Tour A: Saatva
Ricky Joshi -
Co-Founder & Chief Strategy Officer,
Saatva
Chad Lundeen -
VP, Real Estate,
Saatva
