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Thomas Narr

Director, Retail Operations & In-Store Services
Best Buy

Check out the incredible speaker line-up to see who will be joining Thomas.

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Main Day Two: Breakthrough Store Design & Innovation

Wednesday, June 17th, 2020

1:30 PM Campfire Story: Streamlining Store Operations To Enhance The Customer Experience

Before you begin upgrading your store concepts, it is first necessary that you have streamlined, consolidated and optimized operations. Technology updates, changes to workforce management, and even physical reconfigurations in your store will be difficult if not impossible to implement unless your operations are in order. This session will explore best practices for:
  • Selecting the right technology partner(s) for streamlining 
  • Synthesizing your operating systems to bring your POS, CRM, and workforce management processes under one roof to eliminate system incompatibility
  • Ensuring compatibility between all elements of your store’s operations systems (or doing it in-house)
  • Analyzing customer data as well as your workforce to accurately anticipate and plan for changes in all areas of your store operations