Mike Brown

VP, Store Operations & Finance PVH Corp. (Calvin Klein & Tommy Hilfiger)

Mike Brown serves as the Vice President of Store Operations and Finance for PVH, the parent company of iconic brands Calvin Klein and Tommy Hilfiger. He oversees operations, finance, and store technology for all Calvin Klein and Tommy Hilfiger stores in North America, playing a pivotal role in optimizing the strategic impacts of data-driven business opportunities to maximize top and bottom-line impacts. Previously, Mike has held multiple leadership roles at Ralph Lauren and served in the Marine Corps Reserve.

Day Two: Innovating Retail for Today’s Customer

2:30 PM Panel: Optimizing In-Store Staffing Models for Efficient Operations and Seamless Customer Experience

Retailers know that excellent customer experiences begin with the employee. But store employees burdened with a multitude of demands, how can stores be staffed for the optimal experience for all? Our panelists will share how they are thinking about:

Adapting staffing plans to the needs of changing retail spaces and varying store footprints
Equipping frontline staff with the tools and knowledge they need to provide the best, most efficient customer service
Leveraging technology that enables staff to spend more time with the customer than on administrative tasks

Check out the incredible speaker line-up to see who will be joining Mike.

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