Jon Duke, VP, Research at IDC Retail Insights
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Jon Duke


VP, Research
IDC Retail Insights

Check out the incredible speaker line-up to see who will be joining Jon.

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Main Day Two: Breakthrough Store Design & Innovation

Wednesday, June 17th, 2020


2:10 PM The Digital-Physical Divide Is Obsolete In Customer Driven Retail

Retail of the future is customer-driven and analytically robust, but many retailers lack a clear understanding of exactly what this looks like, or what the path to achieving it entails. Build a better understanding of how to transcend your organization’s focus on the transaction and the channel and build rigorous customer-driven business model. In this session you will:
  • Learn about the next set of challenges to tackle in order to create long-term competitive advantage.
  • Discover how intelligence and innovation aimed at  your associates, vendors, customers, and industry partners will drive future success
  • Understand the critical technologies in your roadmap that will impact your ability to deliver the future of retail vision.