Jon Duke

VP, Research
IDC Retail Insights

Check out the incredible speaker line-up to see who will be joining Jon.

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Main Day Two: Breakthrough Store Design & Innovation

Wednesday, June 17th, 2020

2:10 PM The Digital-Physical Divide Is Obsolete In Customer Driven Retail

Retail of the future is customer-driven and analytically robust, but many retailers lack a clear understanding of exactly what this looks like, or what the path to achieving it entails. Build a better understanding of how to transcend your organization’s focus on the transaction and the channel and build rigorous customer-driven business model. In this session you will:

Learn about the next set of challenges to tackle in order to create long-term competitive advantage.
Discover how intelligence and innovation aimed at your associates, vendors, customers, and industry partners will drive future success
Understand the critical technologies in your roadmap that will impact your ability to deliver the future of retail vision.