Christie Sandoval

VP, Retail Sales Operations Services T-Mobile

As T-Mobile’s VP of Retail Experience and Strategy, Christie Sandoval’s org chart is a reflection of her obsession for T-Mobile customers and retail employees, which she has cultivated throughout her 15-year career with the company.  Christie’s purview is exhaustive, from Store Design, Merchandising and Retail Insights to Training, Communication, and Employee Engagement.  Her team supports a diverse portfolio of more than 5,000 stores, including six Signature stores and dozens of Mobile Showrooms.  T-Mobile has redefined the way consumers and businesses buy and use wireless services, which has sparked a shift in customer trust and perception.  Christie’s team seized that opportunity in Retail by helping to improve the company’s NPS score from 50 in 2016 to 65 in 2018 (and still rising).  Christie is also a passionate advocate for T-Mobile’s commitment to Diversity and Inclusion – she’s a member of their Women’s Leadership Network and a sponsor of their Multi-Cultural Network.