Anna Johnson, Head of Retail Operations at Tuft & Needle
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Anna Johnson


Head of Retail Operations
Tuft & Needle

Check out the incredible speaker line-up to see who will be joining Anna.

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Main Day Three: Engaging Your Retail Customer

Thursday, June 18th, 2020


8:45 AM Keynote Panel Remix: The Personalized Path To Purchase

46% of customers will buy more from a retailer who personalizes the experience and 75% of retailers agree that they will need to make customer engagement a business priority according to Medallion Retail. So, how are you using customer data, in-store technology and the associate to deliver a more customized experience?
Explore ideas for:
  • Assessing the type of customer data platform that will help you get a more holistic view of the customer journey
  • Training associates on the tools needed to create a more personalized experience 
  • Associate devices that will help them pull important customer information to customize the interaction
  • Listening to your customers to understand the type of personalization that they are looking for