Future Stores Seattle

June 25-June 28, 2017

Washington State Convention Center, Seattle

Contact Us: 1.888.482.6012

Kari Harkins

Senior Director, Store Operations
DSW
Kari is the Sr. Director of Store Operations and Communication at DSW, as part of the Customer Operations Team.  Kari has been with DSW for 2 years.  In her current role, Kari and her team are responsible for all daily Store operations and communication as well as the execution of projects making the DSW Mission, Vision and Strategy come to life for the customer.  Prior to DSW, Kari was with Limited Brands for 25 years in a multitude of Home Office and Field roles, most recently as the Zone Vice President for the North.  Kari is passionate about the external and internal Customer experience and how that comes alive at DSW.  She and her team are looking for opportunities every day to make that a reality at DSW!


Day 1: Monday, June 26, 2017 Embracing Retail Disruption

14:30 PM Case Study Revolution: What Is The New Role Of Customer-Facing Technology In Store?

DSW will share their transformation journey, approach to Customer-Facing technology for the future and how it connects the customer to the store. Attendees will be able to participate in a problem solving table session using design thinking.

Determine how consumer-facing technology is impacting the customer experience
Make it work on the back-end
See examples of best case use of technology in stores
Align technology decisions with customer needs and business goals

Day 2: Tuesday, June 27, 2017 Retail Customer Experience and Engagement

16:25 PM Women In Retail Discussion and Cocktail Reception

Listen and be motivated by an accomplished group of fierce femmes; then, cultivate new friendships with your table group and discuss the issues that were raised on the panel.

16:55 PM Women In Retail Discussion and Cocktail Reception

Listen and be motivated by an accomplished group of fierce femmes; then, cultivate new friendships with your table group and discuss the issues that were raised on the panel.