Future Stores Seattle 2018

June 19-June 21, 2018

Sheraton Seattle, Seattle, WA

Contact Us: 1.888.482.6012

Catherine Mccabe

VP, Sales, Operations and Learning and Development
Teavana at Starbucks
Catherine McCabe is a dynamic leader with a proven reputation for building high performance teams while exceeding revenue, profit and customer satisfaction goals. Catherine currently serves as the Vice President of Sales, Operations, and Training for Teavana at Starbucks. Prior to this role, she’s held a numerous roles at leading retailers such as Harry & David, Williams-Sonoma, Limited Brands and Gap Inc. Catherine holds a Bachelor of Arts from Harvard University.

11:25 AM Fireside Chat: Rethinking the Customer Experience at Teavana

The cost structure of traditional retail is no longer sustainable, but the pressure to innovate is ever higher. Teavana has met the challenge with a combination of human, technology, and operational changes to build a sustainable but delightful customer experience. Catherine McCabe, VP of Sales and Operations at Teavana will chat with Matt MacInnis, founder and CEO of Inkling, about how the brand is reimagining the employee and customer experience using insights from a fleet of newly-designed specialty retail concept stores. The stores meet the expectations of a multi-channel consumer and help shape Teavana's home inside Starbucks Roastery and Reserve stores, under Howard Schultz.
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