Future Stores Seattle 2018

June 19-June 21, 2018

Sheraton Seattle, Seattle, WA

Contact Us: 1.888.482.6012

Beth Rick

Director, Customer Portfolio Transformation
DSW
As the Director of Transformation, Beth is responsible for leading the transformation efforts in support of DSW Inc. mission, vision and strategies.  Her team consists of functional subject matter experts across the business who serve as sponsors and team members on projects impacting multiple areas of the business.  Their role is to identify areas of true transformation, define impact to business units, create business processes and tools to improve and simplify user experience, and influence others to change the way we think and feel about how we work.  They also partner with the business to define, measure, and maximize project benefits on an on-going basis.  In short, they act as a catalyst for change and continuous improvement across DSW Inc.

Beth has been with DSW for three years.  Prior to her role as Director of Transformation, Beth served as the IT program manager to deliver the omni-channel capabilities of Buy Online Pickup in Store and Buy Online Ship to Store.


2:30 PM Case Study Revolution: What Is The New Role Of Customer-Facing Technology In Store?

DSW will share their transformation journey, approach to Customer-Facing technology for the future and how it connects the customer to the store. Attendees will be able to participate in a problem solving table session using design thinking.

Determine how consumer-facing technology is impacting the customer experience
Make it work on the back-end
See examples of best case use of technology in stores
Align technology decisions with customer needs and business goals

4:25 PM Women In Retail Discussion and Cocktail Reception

Listen and be motivated by an accomplished group of fierce femmes; then, cultivate new friendships with your table group and discuss the issues that were raised on the panel.

4:55 PM Women In Retail Discussion and Cocktail Reception

Listen and be motivated by an accomplished group of fierce femmes; then, cultivate new friendships with your table group and discuss the issues that were raised on the panel.
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