June 03 - 05, 2024
JW Marriott Los Angeles L.A. LIVE
Wednesday, June 5, 2024
With the world’s focus on the world of digital, consumer data shows us that in-person shopping is here to stay. How retailers show up in the physical spaces can make all the difference. Erin Wendte and her team are focused on building human to human connections no matter where and how the Zumiez customer is shopping. Erin will talk through:
Today’s customer is shopping everywhere and wants the same, seamless experience everywhere they go. Retailers are working to strike the balance in the customer journey between digital optimization and delivering seamless physical experiences. Our panelists will share how they are thinking about:
A Future Stores first: we are inviting Gen Z customers to take the stage for a candid conversation! Our Z-Suite panelists will talk through their shopping behaviors, what they are looking for from the store experience, and how brands can better effectively engage this growing and influential customer segment. You will have the opportunity to submit live questions for the group.
Retailer Partner To Be Annouced
Z-Suite Panelists To Be Announced
Kirby Meindl brought her retail design experience to BP, a global mobility and convenience company with over 20,000 fuel retail sites around the world, with the aim of customer centricity and brand transformation. In reimagining the BP retail experience, Kirby goes back to the origin of the convenience store, with emphasis on “convenience”. Kirby will talk through how she and her team are exploring:
National headlines have focused on retail’s shrink challenges, putting pressure on store leaders. However, with organized retail crime higher than ever before and a more demanding customer than ever before, what can retail leaders do to address shrink while delivering the seamless and efficient experiences customers expect?
Retailer only.
Customers are researching and shopping for longer periods of time and are walking into stores with greater expectations than ever before. How can customer data work for you past store opening hours? Panelists will discuss:
Retailers know that excellent customer experiences begin with the employee. But store employees burdened with a multitude of demands, how can stores be staffed for the optimal experience for all? Our panelists will share how they are thinking about:
Technology can often be gimmicky additions to store experiences, however, with the world digitally accelerating, customers expect sophisticated technological solutions in the way that they want to see them. How can retailers technology enhance the stores?
(Sign up at registration. Retailer only.)
Explore the captivating world of Bike Shed's Los Angeles location, where the Moto Gallery showcases stunning custom motorcycles alongside a 300-seat British-club style hospitality space, barbershop, and tattoo parlor. More than just a showroom, it's a dynamic and immersive experience inviting customers to indulge in exploration, delight, and rejuvenation.