Your front-line teams define the customer experience, and technology can help them deliver a better one. But until now, mobile devices have been for customers, not employees. That's changing, and competitive advantage is being created through mobile-enabled employees, not just customers. AI, voice recognition, wearables and other consumer technology will all play a role.
•How will the in-store experience be shaped by tech-equipped employees?
•Can mobile technology reduce labor expenses while improving the customer experience?
•Where do technology, customer experience and labor law collide?