Future Stores Seattle

June 25 - 28, 2017

Washington State Convention Center, Seattle

Contact Us: 1.888.482.6012

 Matt MacInnis
Matt MacInnis Founder and CEO Inkling
Matt MacInnis is Inkling’s founder and Chief Executive Officer. He founded Inkling in 2009 on a mission to make the world smarter with mobile technologies, and has built it into the market leader in workforce enablement. Today, Inkling is the leading field operations management system for retail, restaurants, and other industries.

Before Inkling, Matt spent eight years at Apple, where he ran the company’s education market development organization, based in Beijing. Matt subsequently returned to Apple’s California headquarters to coordinate Apple’s growth in education globally.
A native of northeastern Canada, Matt earned a degree in Electrical Engineering with a Citation in Mandarin Chinese from Harvard University. Both Matt and Inkling are based in San Francisco.

Day 3: Wednesday, June 28, 2017 Strategy and Design: Redefining The Retail Landscape

10:20 AM Keynote: The Future Is Now: Technology-driven CX Innovation

Your front-line teams define the customer experience, and technology can help them deliver a better one. But until now, mobile devices have been for customers, not employees. That's changing, and competitive advantage is being created through mobile-enabled employees, not just customers. AI, voice recognition, wearables and other consumer technology will all play a role.

How will the in-store experience be shaped by tech-equipped employees?
Can mobile technology reduce labor expenses while improving the customer experience?
Where do technology, customer experience and labor law collide?