Future Stores Seattle

June 25 - 28, 2017

Washington State Convention Center, Seattle

Contact Us: 1.888.482.6012

Day 1: Monday, June 26, 2017 Embracing Retail Disruption

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7:00 AM Continental Breakfast & Registration

Welcome to the kick of off the Future Stores Innovation Lab, which will serve as your “home base” for next two days. This is where you’ll enjoy bottomless coffee, soft drinks, cocktails and snacks; learn about the latest retail technology; and catch up with colleagues and peers!

8:00 AM Welcome Remarks & Icebreaker

Kristin Schoenstein, Event Director, Future Stores 2017

 Kristin Schoenstein
Kristin Schoenstein
Event Director
Future Stores 2017
Kristin Schoenstein has been a Program Director with Worldwide Business Research since 2010 and has been producing events since 2004. She currently specializes in the retail and eCommerce sector where she heads up the Future Stores portfolio and eTail East. She also successfully launched and grew WBR’s customer experience portfolio. In her role, sh ...[Read More]

8:10 AM Chairperson’s Opening Address

Craig Witsoe, CEO, Elo

Craig Witsoe has been the Chief Executive Officer of Elo since 2012.  Prior to Elo, Mr. Witsoe led efforts in various aspects of retail technology for over 20 years, with global experience in digital displays and retail commercial lighting.

Building on Elo’s 40 years of touchscreen innovation and over 20 million global installations
...[Read More]

8:25 AM Interview: This Is How To Reinvent The In-Store Experience

Matthew Austin, Senior. Director, Retail Strategy & Innovation, Samsung Electronics North America

Moderated By:
Fitz Tepper
, Writer, TechCrunch

How to bring the ease of online to brick and mortar
Leverage the voice of the customer to inform design process
Engage customers with immersive technologies 
What’s working for today’s shoppers and what is falling out of favor
 Matthew Austin
Matthew Austin
Senior. Director, Retail Strategy & Innovation
Samsung Electronics North America
Matt Austin is a retail strategist and innovator who drives ideation and defines strategy while advancing relationships with external partners and across Samsung. In his current role, he leads teams that support all products and channels at retail to set overall strategic direction, pilot and incubate innovative programs, and develop and deplo ...[Read More]

Moderated By:

 Fitz Tepper
Fitz Tepper
Writer
TechCrunch
Fitz Tepper is a writer at TechCrunch based in New York City. 
He writes about a wide range of topics including sports, hardware, payments, social apps, government legislation and more. 
Fitz also frequently does video interviews for TechCrunch, and has sat down with media personalities including Steve Wozniak, D.J Khal ...[Read More]

8:45 AM Keynote Panel Discussion: Embrace The New Retail Reality: Disrupt Or Be Disrupted

Tamy Duplantis, VP of IT, Le Duff America

Chris Taylor, CEO, Square Root

Vibhu Norby, Founder, CEO, b8ta

With advances in technology and changing consumer preferences, retail has been undergoing a massive shift. Large retailers, who have traditionally been slow to change, not have to consider ways to innovate faster to keep up with today’s shopper. Panelists will discuss how to:

Think like a lean startup and foster innovation across the organization
Consider if you are planning to partner with a startup
Quickly test and roll-out new store concepts

 Tamy Duplantis
Tamy Duplantis
VP of IT
Le Duff America
Tamy leads technology and innovation for Le Duff America with a brand portfolio including La Madeleine, Bruegger’s Bagels, and Mimi’s Café.  With over 30 years solving business challenges through technology, she has been a tremendous change-agent in leading brand growth strategies, building teams that deliver results, and implementing integrated pl ...[Read More]

 Chris Taylor
Chris Taylor
CEO
Square Root
Chris Taylor is founder and CEO of Square Root, where he leads the company’s long-term growth strategy. Passionate about empowering companies to optimize operations and make smarter decisions, Chris founded the company in 2006 with the goal of making business data accessible, understandable and actionable. Under his leadership, Square Root develope ...[Read More]

 Vibhu Norby
Vibhu Norby
Founder, CEO
b8ta

9:05 AM Keynote: How To Kick Start Your Retail Innovation Lab

Scott Emmons, Director and Founder, Innovation Lab, Neiman Marcus

Innovation labs are popping up everywhere as retailers realize that investing in these tech hubs helps them continuously and rapidly test new technology and formats. Hear from Scott Emmons, the creator of the Neiman Marcus iLab and learn more about how they research, test and pilot innovative technologies for luxury retail. Explore:

•         The inner workings of an innovation lab  and ideas for how to form or improve upon your own lab
•         What to avoid if you’re just getting your feet wet with a lab concept
•         Examples of what you can test and develop in this flexible environment
 Scott Emmons
Scott Emmons
Director and Founder, Innovation Lab
Neiman Marcus
Scott Emmons is focused on innovation for the Neiman Marcus Group (NMG). He founded and built the NMG innovation lab (iLab) and is responsible for leading the organization in evaluating, designing, testing and piloting cutting-edge technologies and applications for luxury retail. Scott is also working on BYOD initiatives, Wi-Fi/LAN/WAN infrastructu ...[Read More]

9:30 AM “On a Roll” Morning Break

We’re just getting started  at Future Stores!  Join us in The Innovation Lab for tasty cinnamon rolls & muffins and get familiar with our exhibitors and sponsors. Don’t forget to collect tickets at any booth and turn in 5 at the Plinko Board for your chance to win big! 

10:00 AM Starbucks Reserve Roastery & Tasting Room - SOLD OUT

Get a guided tour of the gorgeous roastery and a private tasting and conversation about the Reserve brand.

10:10 AM Fireside Chat: Retail, Media And The Practice Of Day Improvement

Moderated By:
Kari Hamanaka
, West Coast Retail and Technology Editor, WWD

Andrew Deitchman, Founder & CEO, The New Stand

New Stand has a very simple thesis: you can use a convenience store to build a multi-dimensional, highly profitable, long-term relationship with human beings.  
Learn about how New Stand is using its physical and digital platform to engage people every day and uplift their routines.

 Andrew Deitchman
Andrew Deitchman
Founder & CEO
The New Stand
Andrew is a successful entrepreneur as well as a thought leader in branding, marketing communications, and technology. In 2003 he founded Mother New York, one of the most successful and lauded creative agencies in the last Andrew Deitchman is a successful entrepreneur and seasoned executive across branding, marketing, retail and technology. Present ...[Read More]

Moderated By:

 Kari Hamanaka
Kari Hamanaka
West Coast Retail and Technology Editor
WWD
Kari Hamanaka is WWD’s West Coast Retail and Technology editor. She is based out of WWD’s Los Angeles bureau, where she covers retail and the intersection of fashion and technology for the trade publication. Prior to joining WWD, Hamanaka has covered the restaurant, action sports, hotel, auto, advertising, legal and commercial real estate industrie ...[Read More]

10:30 AM Keynote: Delivering Great Digital Experiences Throughout The Entire Shopping Journey

Pete Blair, VP, Marketing, Applause

Your customers’ are browsing, buying and paying when and where they want, and their digital experience is the thread that binds them to your brand. Every touch-point, from web to mobile to in-store, is an opportunity to create and retain a loyal brand user through a superior digital experience. Join Peter Blair, VP of Marketing for Applause, as he discusses the real world execution behind creating a flawless digital experience and the importance in understanding and integrating your customer’s point of view throughout. 
 Pete Blair
Pete Blair
VP, Marketing
Applause
Peter Blair has been with Applause since October of 2015, serving as VP of Marketing. In this capacity, Pete has brought his 20+ years of hands on experience to Applause in order to solidify a marketing vision that encompasses all that Applause offers to it's enterprise level customers and their digital experiences. 
Prior to Applause, Pete
...[Read More]

10:50 AM Panel Discussion: The Next Generation Store Experience: The Secret Is Customer Engagement

Moderated By:
Kevin Swanwick
, Senior Director, Manhattan Associates Retail Solutions

David Lammers, VP, Retail Technology, Dick's Sporting Goods

David Garcia, Director of Retail Experience Innovation, Verizon

Matt Marcotte, Founder, M2 Collaborative, M2 Collaborative

Decreasing store foot traffic: what was once a trend is now the now reality. E-commerce sales have been growing every year, and 2016 was the year the trend started having a bigger impact on brick and mortar stores. Factor in strategic moves by Amazon, like Amazon Go, and retailers are looking at all aspects of their in-store operations and using technology to enable their store associates to create personalized experiences for customer engagement. Join the discussion with leading retailers about approaches they are using and the next-gen technologies that enable modern, end-to-end store experiences.
 David Lammers
David Lammers
VP, Retail Technology
Dick's Sporting Goods
Dave Lammers is the Vice President of Retail Technology for DICK’S Sporting Goods. In this role, he is responsible for all in store hardware and software solutions supporting traditional POS, back office and in-store productivity systems as well as Omni-Channel execution for the Company’s 800+ stores. Dave is part of the Company’s Omni-Channel mana ...[Read More]

 David Garcia
David Garcia
Director of Retail Experience Innovation
Verizon
David Garcia is Director of Retail Experience Innovation at Verizon, responsible for defining brand strategy, store experience, and leading retail transformation programs for Verizon’s marketing organization.

In the last year, David has tackled projects that have addressed long-standing consumer pain points with a focus on building
...[Read More]

 Matt Marcotte
Matt Marcotte
Founder, M2 Collaborative
M2 Collaborative
Matt has spent 26 years building, scaling and running global businesses at some of the best brands in the world like Apple, Gap and Tory Burch. He is the founder of m2 Collaborative, a consultancy built to help brands unleash their potential through creating transformational internal and external customer experiences.
...[Read More]

Moderated By:

 Kevin Swanwick
Kevin Swanwick
Senior Director
Manhattan Associates Retail Solutions
Kevin Swanwick has 30 years of experience in the retail technology and store systems sector, spanning multiple generations of technology and nearly all aspects of software sales, marketing, design and delivery. Kevin is currently senior director of retail solutions at Manhattan Associates, where he oversees stores systems and helps clients address ...[Read More]

11:25 AM Fireside Chat: Rethinking the Customer Experience at Teavana

Catherine Mccabe, VP, Sales, Operations and Learning and Development, Teavana at Starbucks

Matt MacInnis, Founder and CEO, Inkling

The cost structure of traditional retail is no longer sustainable, but the pressure to innovate is ever higher. Teavana has met the challenge with a combination of human, technology, and operational changes to build a sustainable but delightful customer experience. Catherine McCabe, VP of Sales and Operations at Teavana will chat with Matt MacInnis, founder and CEO of Inkling, about how the brand is reimagining the employee and customer experience using insights from a fleet of newly-designed specialty retail concept stores. The stores meet the expectations of a multi-channel consumer and help shape Teavana's home inside Starbucks Roastery and Reserve stores, under Howard Schultz.
 Catherine Mccabe
Catherine Mccabe
VP, Sales, Operations and Learning and Development
Teavana at Starbucks
Catherine McCabe is a dynamic leader with a proven reputation for building high performance teams while exceeding revenue, profit and customer satisfaction goals. Catherine currently serves as the Vice President of Sales, Operations, and Training for Teavana at Starbucks. Prior to this role, she’s held a numerous roles at leading retailers such as ...[Read More]

 Matt MacInnis
Matt MacInnis
Founder and CEO
Inkling
Matt MacInnis is Inkling’s founder and Chief Executive Officer. He founded Inkling in 2009 on a mission to make the world smarter with mobile technologies, and has built it into the market leader in workforce enablement. Today, Inkling is the leading field operations management system for retail, restaurants, and other industries.

Be
...[Read More]

11:45 AM Panel Discussion: How Are You Rethinking Your In-Store Strategy To Meet Shifting Consumer Expectations?

Ryan St. Mary, Director of Stores, GANT

Jennifer O’Beirne, Senior Director, Customer Experience and Merchandise Marketing, Staples

Tom Dolan, SVP, MaxPoint Solutions Group

Dean Handspiker, VP Design - Product and Store Development, Indochino

As customer preferences continue to change, retailers have to move quickly

Implement new technology with the customer in mind
Map out how you will differentiate your brand and the retail experience you provide 
Think more strategically about the role of mobile in-store
Stay on top of customer behaviors and trends
 Ryan St. Mary
Ryan St. Mary
Director of Stores
GANT
Ryan St.Mary is the Director of Stores for GANT.  In this role, Ryan is responsible for creating and executing the company’s North American retail strategy including overseeing all facets of the store experience including merchandising, marketing, customer experience, operations, and human resources. 

With 20 y ...[Read More]

 Jennifer O’Beirne
Jennifer O’Beirne
Senior Director, Customer Experience and Merchandise Marketing
Staples

 Tom Dolan
Tom Dolan
SVP
MaxPoint Solutions Group
Tom leads MaxPoint’s efforts to deliver strategic growth for the company’s largest client partners. He is responsible for the development and deployment of data intelligence products for application across shopper experience initiatives, long-term customer engagement, and media strategy.  Before joining MaxPoint, he held senior management roles at ...[Read More]

 Dean Handspiker
Dean Handspiker
VP Design - Product and Store Development
Indochino
Dean Handspiker is responsible for the overall vision, look and feel of INDOCHINO’s showrooms and assortment.

In the last two years he has designed and opened thirteen INDOCHINO showrooms across the United States and Canada with five more planned for 2017. Dean has created environments that add value to the Made-to-Measure experienc
...[Read More]

Lunch for All Attendees

12:20 PM Lunch For All Attendees

Private lunch hosted by JDA

Private lunch hosted by JDA

Dennis Vandel, VP, Store Wages/WFM, Foot Locker

 Dennis Vandel
Dennis Vandel
VP, Store Wages/WFM
Foot Locker
Dennis Vandel is currently the Vice President Business Analysis & Productivity for all banners within Foot Locker North America.  Dennis also leads the WFM team for Foot Locker North America.  He has over 30 years’ experience in specialty retail, encompassing positions in Operations, Human Resource, and Finance.  Dennis was Foot Locker’s business o ...[Read More]

1:20 PM Champagne Roundtable Discussions Featuring Leading Retail Innovators

Moderated By:
Tristan Rogers
, Founder and CEO, Concrete

Moderated By:
Pete Blair
, VP, Marketing, Applause

Moderated By:
Jolie Katz
, Director of Product Marketing, RichRelevance

Moderated By:
Erin Dorshorst
, Senior Product Marketing Manager, Salesforce Commerce Cloud

Moderated By:
Aaron Birney
, Director of Retail Design, M. Arthur Gensler Jr. & Associates, Inc.

Moderated By:
Victoria Rose
, Director, Software Sales for Specialty & General Retail, Pomeroy

Moderated By:
Jen Peel
, Executive Director, Product Innovation, The Garrigan Lyman Group

Moderated By:
Scott Sobera
, SVP, Sales, Help Lightning

Moderated By:
Anthony Perez
, VP, Design, Business Development, Strategy, Harbor

Moderated By:
Pavan Narkulla
, Founder & CEO, Big Lynx

At Future Stores, you’re in control! Get involved in our unique, peer to peer roundtables for the best discussions you’ll have all year. Talk about your key challenges and hear how other institutions are overcoming them. After 30 minutes, you’ll rotate to a new table and tackle a new topic with a new expert host. Use this time as a unique opportunity to dive into a niche topic of your choosing in an informal and intimate setting. Leave the event with new ideas you can put into action as soon as you return to the office. 

1. The Benefits, Pitfalls And Success Stories Of Engaging With Store Associates On Mobile
What to look for and watch out for as you endeavor to empower and elevate the performance of your store associates/field teams.
Moderator: Tristan Rogers, Founder and CEO, Concrete 
2. Delivering Great Digital Experiences Throughout The Entire Shopping Journey
Moderator: Pete Blair, VP, Marketing, Applause
3. The Spectrum of Personalization
Moderator: Jolie Katz,  Director of Product Marketing, RichRelevance
4. Digital and Store: Can't We All Just Get Along?  
Moderator: Erin Dorshorst, Senior Product Marketing Manager, Salesforce Commerce Cloud  
5. Designing Spaces For Brand Activation
Moderator: Aaron Birney, Director of Retail Design, Gensler
6. Unified Commerce, Mobile And The Enhanced Customer Experience: What Are We Really Trying To Accomplish?
Moderator: Victoria Rose, Director, Software Sales for Specialty & General Retail, Pomeroy/enactor
7. Digital Retail Reckoning: Transitioning From Technology Hype To Business Value
Moderator: Jen Peel, Executive Director, Product Innovation, The Garrigan Lyman Group
8. Using Virtual Presence to Change the In-store and Online Consumer Experience
Moderator: Scott Sobera, SVP, Sales, Help Lightning
9. How Humanized Technology Can Save Retail
Moderator: Anthony Perez, VP, Design, Business Development, Strategy, HARBOR
10. Proximity Retailing: Enable Instant Fulfillment With Warehouse As A Service
Pavan Narkulla, Founder & CEO, Big Lynx

Moderated By:

 Tristan Rogers
Tristan Rogers
Founder and CEO
Concrete
Tristan Rogers is the founder and CEO of Concrete. Tristan started his career in software back in the early 90s, when he embarked on the UK's first "multi-media" Masters course in Oxford. Whilst on the course, he set up his first company, and within 18 months, counted Diageo, the drinks conglomerate, and The Royal Mail as customers.
Concrete
...[Read More]

 Pete Blair
Pete Blair
VP, Marketing
Applause
Peter Blair has been with Applause since October of 2015, serving as VP of Marketing. In this capacity, Pete has brought his 20+ years of hands on experience to Applause in order to solidify a marketing vision that encompasses all that Applause offers to it's enterprise level customers and their digital experiences. 
Prior to Applause, Pete
...[Read More]

 Jolie Katz
Jolie Katz
Director of Product Marketing
RichRelevance
Jolie Katz is the Director of Product Marketing at RichRelevance, creating and delivering go-to-market assets that drive demand and generate pipeline for the business. Prior to RichRelevance, Jolie worked in the Consumer Insights division of the Estee Lauder companies, where she was responsible for analyzing global market and consumer trends to del ...[Read More]

 Erin Dorshorst
Erin Dorshorst
Senior Product Marketing Manager
Salesforce Commerce Cloud
Erin Dorshorst is a Senior Product Marketing Manager at Salesforce Commerce Cloud, formerly Demandware, with a focus on store solutions. Previously with IBM and Toshiba Global Commerce Solutions, Erin has over a decade of experience in the retail industry serving in global sales and marketing roles. She has worked with retailers across segments and ...[Read More]

 Aaron Birney
Aaron Birney
Director of Retail Design
M. Arthur Gensler Jr. & Associates, Inc.
Aaron is a designer who thrives on the fast-paced creative process of translating brands to the built environment. As a Retail Practice Area Leader, he also serves as a Studio Leader and Design Director for Gensler’s Los Angeles office. In more than a decade with the firm, Aaron has been responsible for a range of award-winning projects that have h ...[Read More]

 Victoria Rose
Victoria Rose
Director, Software Sales for Specialty & General Retail
Pomeroy
Victoria Rose brings 30 years experience to her role at Pomeroy, working closely with retailers of all sizes to optimize their retail technology investments.  Focusing on unified commerce and the latest technologies to support these initiatives, Victoria and her team are enabling retailers to achieve their “store of the future” with Enactor, the le ...[Read More]

 Jen Peel
Jen Peel
Executive Director, Product Innovation
The Garrigan Lyman Group
Jen has over 15 years of digital experience, delivering award-winning advertising and marketing products, software, content, and retail experiences. She has worked on digital consumer experiences in brick-and-mortar environments throughout her career, including large-scale environmental, multimedia solutions for Las Vegas casinos, enterprise execut ...[Read More]

 Scott Sobera
Scott Sobera
SVP, Sales
Help Lightning
Always up for a good challenge and open to innovative solutions, Scott’s career has led him to work with a variety of companies in sales leadership roles, including Accelarad (now Nuance Communications), Optimal Readings (now Aris Radiology), Awarix (now McKesson), ComFrame (now NWN), The Trizetto Group, Nichols TXEN (now CSC Healthcare Solutions G ...[Read More]

 Anthony Perez
Anthony Perez
VP, Design, Business Development, Strategy
Harbor
Passion, focus, creativity and true leadership is what drives me in my design process. Beautiful, conscious, business-savvy retail places consumers care about is not by chance but the result of hard work and mutual trust teams. 25+ years of retail design and architectural experience has taught me 3D innovation requires constant listening, lear ...[Read More]

Pavan Narkulla
Founder & CEO
Big Lynx

Track A: Achieving Omni-Channel Integration

2:20 PM Opening Remarks By The Conference Chair

Craig Witsoe, CEO, Elo


Craig Witsoe has been the Chief Executive Officer of Elo since 2012.  Prior to Elo, Mr. Witsoe led efforts in various aspects of retail technology for over 20 years, with global experience in digital displays and retail commercial lighting.

Building on Elo’s 40 years of touchscreen innovation and over 20 million global installations
...[Read More]

Track B: Balancing High Tech and High Touch

Opening Remarks By The Conference Chair

Lindsay Angelo, Strategist, Lululemon

 Lindsay Angelo
Lindsay Angelo
Strategist
Lululemon
Born and raised in Vancouver, Canada, Lindsay joins us from the world of Strategy and Innovation, spending the last three years helping to grow lululemon’s Strategy team. Lindsay discovered her passion for business and retail early on, starting up her own apparel venture at young age. Since then, her entrepreneurial spirit has led her to the a ...[Read More]

Track C: Retailer Only Connections

Invite-Only VP Champagne Think Tank

Rob Bogan, International Systems and Store Systems Vice President, Williams Sonoma

This is your opportunity to gain honest feedback, debate strategic ideas and share high level insights in a closed door forum with your fellow retail executives.

This is an invitation-only session. If you wish to participate or would like to nominate yourself or a colleague, please contact: kristin.schoenstein@wbresearch.com


Hosted by Rob Bogan, International Systems and Store Systems Vice PresidentWilliams Sonoma

 Rob Bogan
Rob Bogan
International Systems and Store Systems Vice President
Williams Sonoma

Track A: Achieving Omni-Channel Integration

2:30 PM Case Study Revolution: Omnichannel is not a strategy! But it can be a powerful tool for executing yours..

Ben Johnson, Director, Inventory Systems, Sur La Table

Join Ben Johnson of Sur La Table to discuss omnichannel opportunities in supply chain and how to successfully apply fulfillment logic to achieve to your organization's strategic goals. Topics include: 
 
Introduction, exploration of trends and important concepts in the omnichannel fulfillment space. 
Supply chain considerations when configuring an order broker, aligning with your larger mission. 
Case study of omnichannel order brokering at Sur La Table and outlook on future developments. 
Challenge: Profit-Optimal Fulfillment - How should we calculate and define order profitability? 

 Ben Johnson
Ben Johnson
Director, Inventory Systems
Sur La Table
As the Director of Inventory Systems at Sur La Table, Ben leverages his robust understanding of the merchandise planning cycle, and supply chain operations, to provide technical solutions for complex problems and design more efficient business processes. Prior to Sur La Table, Ben worked in the buying offices for Macy’s Northwest division and he ho ...[Read More]

Track B: Balancing High Tech and High Touch

Case Study Revolution: What Is The New Role Of Customer-Facing Technology In Store?

Kari Harkins, Senior Director, Store Operations, DSW

Beth Rick, Director, Customer Portfolio Transformation, DSW

DSW will share their transformation journey, approach to Customer-Facing technology for the future and how it connects the customer to the store. Attendees will be able to participate in a problem solving table session using design thinking.

Determine how consumer-facing technology is impacting the customer experience
Make it work on the back-end
See examples of best case use of technology in stores 
Align technology decisions with customer needs and business goals
 Kari Harkins
Kari Harkins
Senior Director, Store Operations
DSW
Kari is the Sr. Director of Store Operations and Communication at DSW, as part of the Customer Operations Team.  Kari has been with DSW for 2 years.  In her current role, Kari and her team are responsible for all daily Store operations and communication as well as the execution of projects making the DSW Mission, Vision and Strategy come to life fo ...[Read More]

 Beth Rick
Beth Rick
Director, Customer Portfolio Transformation
DSW
As the Director of Transformation, Beth is responsible for leading the transformation efforts in support of DSW Inc. mission, vision and strategies.  Her team consists of functional subject matter experts across the business who serve as sponsors and team members on projects impacting multiple areas of the business.  Their role is to id ...[Read More]

Track C: Retailer Only Connections

Invite-Only VP Champagne Think Tank

Continued

Rob Bogan, International Systems and Store Systems Vice President, Williams Sonoma

This is your opportunity to gain honest feedback, debate strategic ideas and share high level insights in a closed door forum with your fellow retail executives.

This is an invitation-only session. If you wish to participate or would like to nominate yourself or a colleague, please contact: kristin.schoenstein@wbresearch.com


Hosted by Rob Bogan, International Systems and Store Systems Vice PresidentWilliams Sonoma

 Rob Bogan
Rob Bogan
International Systems and Store Systems Vice President
Williams Sonoma

Track A: Achieving Omni-Channel Integration

3:00 PM Case Study: Solving Today’s In-Store Challenges

Brett Walker, VP of Global Alliances and Solutions Consulting, Reflexis Systems, Inc.

“How can I make my store operations simpler?”, “How can I better anticipate problems before they occur in my stores?”,  “How can I unify all of my disparate store systems and provide real-time, actionable information to my store personnel?”

These are questions that your store managers ask themselves every day. These are the questions that Kevin Saum will answer as he poses solutions and discusses strategies on how to combat the  most pressing challenges facing Retailers today.
 Brett Walker
Brett Walker
VP of Global Alliances and Solutions Consulting
Reflexis Systems, Inc.

Track B: Balancing High Tech and High Touch

Case Study: Reimagining Retail - Building The Store Of The Future

Jim O’Farrell, Senior Product Marketing Manager, Smartsheet

Maria Colacurcio, Senior Public Affairs Manager,, Starbucks

Attend this 30-minute session with Smartsheet to learn more about how Smartsheet provides retail operators the needed operational control at scale balanced with individual store users' need for flexibility. During this session we'll cover how to meet the needs of overall retail operations for new store real estate, construction, and furnishings, on-boarding process consistency, and operations real-time visibility. 

1.  See how leading retailers manage 100's of store opening and renovation projects at once.
2.  Learn how real estate, finance, and construction teams better integrate to make critical decisions relating to store openings.
3.  Hear how dashboards and reporting provides retail management with a real-time status of overall store opening and renovation programs

 Jim O’Farrell
Jim O’Farrell
Senior Product Marketing Manager
Smartsheet
Jim is a senior executive with more than 25 years of proven enterprise software marketing, sales, and business development leadership. As a Software industry veteran with proven leadership and strong operational skills, his commitment to "voice of the customer" program management is foundational to his ability to build and lead high performance mar ...[Read More]

 Maria Colacurcio
Maria Colacurcio
Senior Public Affairs Manager,
Starbucks

Track C: Retailer Only Connections

Invite-Only VP Champagne Think Tank

Continued

Rob Bogan, International Systems and Store Systems Vice President, Williams Sonoma

This is your opportunity to gain honest feedback, debate strategic ideas and share high level insights in a closed door forum with your fellow retail executives.

This is an invitation-only session. If you wish to participate or would like to nominate yourself or a colleague, please contact: kristin.schoenstein@wbresearch.com


Hosted by Rob Bogan, International Systems and Store Systems Vice PresidentWilliams Sonoma

 Rob Bogan
Rob Bogan
International Systems and Store Systems Vice President
Williams Sonoma

Track A: Achieving Omni-Channel Integration

3:20 PM Panel Discussion: Mobile Enabling the Store Workforce: From Strategy to Execution

Andrea Farris, VP, Director, Retail Systems, Walgreens

Leslie Grandy, Senior Director, Mobile Apps, Digital Media & Advertising, Best Buy

Maria Colacurcio, Senior Public Affairs Manager,, Starbucks

Getting mobile tools in the hands of associates is a priority for many retailers, but most are not sure how to get started. The benefits of mobile are clear...Associates can have access to real time inventory data, clienteling tools, product information and more. Find out: 

How to get started with developing a mobile strategy for associates 
Tips for selecting the right partner/provider 
What to look out for along the way 
Best practices for rolling out your mobile strategy and getting associates on board
 Andrea Farris
Andrea Farris
VP, Director, Retail Systems
Walgreens
Andrea leads Walgreens’ retail operations and store technologies as the Company’s Vice President and Director of Retail Systems. He joined Walgreens in 2011 as Vice President of Supply Chain and Inventory Management. Prior to Walgreens, Andrea spent 14 years at Accenture, architecting and implementing large scale digital transformations across ...[Read More]

 Leslie Grandy
Leslie Grandy
Senior Director, Mobile Apps, Digital Media & Advertising
Best Buy
Leslie Grandy combines 20 years in technology product marketing and development with 13 years of previous experience in motion picture and television commercial production to create innovative solutions that drive measurable results for both B2B and B2C companies.  
 
Grandy currently serves as the Senior Directo ...[Read More]

 Maria Colacurcio
Maria Colacurcio
Senior Public Affairs Manager,
Starbucks

Track B: Balancing High Tech and High Touch

Case Study Revolution: Virtual Presence Merged Reality: Cutting Edge Customer Experience For Merchandising, Sales, Installation and Service

Noel Gartman, CEO, Targapoint

Noel Gartman
CEO
Targapoint
Noel Gartman has 3 decades of experience building high growth companies including 2 high tech start-up to IPO successes as well as companies in social media marketing, 3D animation, 3D medical imaging, next generation 911, cognitive analytics, advertising and specialty retail. Mr. Gartman has his International MBA from the USC Moore School of ...[Read More]

Retailer Only Roundtable

Retailer Only Roundtable

Moderated By:
Sandra Andrews
, Senior Director, Product and Customer Experience, Microsoft Corporation

Moderated By:
Keri Voke
, Senior Manager, Multi Channel, Walmart

Pick A table and get your questions answered!

1.     Experiential Marketing In Retail…Exceeding Expectations And Creating Memories

Moderator: Sandra Andrews, Senior Director, Product and Customer Experience, Microsoft Direct

2.New Ways To Drive Customer Engagement In-Store

Host: Keri Voke, Senior Manager, Multi Channel, Walmart

Moderated By:

 Sandra Andrews
Sandra Andrews
Senior Director, Product and Customer Experience
Microsoft Corporation
Sandra is a customer focused, results oriented, collaborative leader with entrepreneurial spirit. Nearly 20 years in the technology industry, Sandra has experience in business development, product management, customer experience, sales, visual merchandising and marketing. She is known for her ability to get stuff done, driving programs, products an ...[Read More]

 Keri Voke
Keri Voke
Senior Manager, Multi Channel
Walmart
Keri Voke is passionate about connecting the digital and physical world. As a senior manager of multichannel strategy for Walmart, Keri is responsible for creating customer facing experiences that add value for both our customers and associates every day. She is currently focused on the Sam's Club member experience and using in-club technology to d ...[Read More]

3:55 PM “Sweet Treat” Afternoon Break

We know our attendees are all smart cookies! Bite into our break and enjoy cookies and brownies while exploring The Innovation Lab.

4:40 PM The Future Of Status, Betterment & Maslow 2.0

Lindsay Angelo, Strategist, Lululemon

Driven by the digital age, social media and an emerging middle class, how we view and measure status is evolving. Symbols of material wealth are being displaced by symbols of who we are. An aspirational consumer is emerging focused on bettering themselves. What does it all have to do with the infamous psychologist, Abraham Maslow? This session explores the future of status, consumerism, Maslow 2.0 and what it all means for brands and retailers.

 Lindsay Angelo
Lindsay Angelo
Strategist
Lululemon
Born and raised in Vancouver, Canada, Lindsay joins us from the world of Strategy and Innovation, spending the last three years helping to grow lululemon’s Strategy team. Lindsay discovered her passion for business and retail early on, starting up her own apparel venture at young age. Since then, her entrepreneurial spirit has led her to the a ...[Read More]

5:05 PM Case Study Revolution: Leveraging Mobile Technology to Drive Customer Engagement

Rich Stefani, VP of Information Technology, Smart & Final Stores

Management of Merchandise assortments by individual store location is a critical component of a retailer's Customer Engagement strategy. Planograms have evolved from blueprints that communicate assortment locations to a critical component of a customer's digital shopping experience. The integration of planogram data into mobile applications enables store associates to engage customers with real-time data and analysis. 


Explore:

•   Perspectives on how to design, develop and deploy mobile applications to support business
•   Helpful tips when deciding between available options: buy, build, outsource
•   Examples of apps we’ve deployed that can replace labor intensive processes and future ideas

 Rich Stefani
Rich Stefani
VP of Information Technology
Smart & Final Stores
Rich Stefani is a corporate executive with over 20 years of experience. His areas of specialty include strategic planning, portfolio strategy, new market entry, new store growth, information technology, application development, mobile technology, supply chain optimization, marketing analytics, advertising effectiveness, and store operations wi ...[Read More]

5:30 PM Speakeasy Reception In The Innovation Lab

6:30 PM Conclusion of Day One





















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