Future Stores Seattle

June 25 - 28, 2017

Washington State Convention Center, Seattle

Contact Us: 1.888.482.6012

 Catherine Mccabe
Catherine Mccabe VP, Sales, Operations and Learning and Development Teavana at Starbucks
Catherine McCabe is a dynamic leader with a proven reputation for building high performance teams while exceeding revenue, profit and customer satisfaction goals. Catherine currently serves as the Vice President of Sales, Operations, and Training for Teavana at Starbucks. Prior to this role, she’s held a numerous roles at leading retailers such as Harry & David, Williams-Sonoma, Limited Brands and Gap Inc. Catherine holds a Bachelor of Arts from Harvard University.

Day 3: Wednesday, June 28, 2017 Strategy and Design: Redefining The Retail Landscape

10:20 AM Keynote: The Future Is Now: Technology-driven CX Innovation

Your front-line teams define the customer experience, and technology can help them deliver a better one. But until now, mobile devices have been for customers, not employees. That's changing, and competitive advantage is being created through mobile-enabled employees, not just customers. AI, voice recognition, wearables and other consumer technology will all play a role.

How will the in-store experience be shaped by tech-equipped employees?
Can mobile technology reduce labor expenses while improving the customer experience?
Where do technology, customer experience and labor law collide?